Support Engineer
Nonius
Support Engineer
Salary Not Specified
Nonius, Jarrow, South Tyneside
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 1e1d505e5b6e4c54abc0a62c175d5c4a
Full Job Description
We are looking for a professional to take on the role of Support Engineer. You will be part of an international Team where you will work together with the Subsidiary Director.,
- Ensure communication with IT Managers from Groups and Key Clients from the Region;
- Execute support tickets/tasks assigned;
- Attend phone calls from customers from the region;
- Execute complex support tickets/tasks for the region;
- Execute preventive maintenance tickets/tasks assigned following the resolution guidelines/scripts;
- Execute project tickets/tasks coordinated by the project manager;
- Coordinate support activities with field technicians;
- Propose improvements to the Work Instructions of the Customer Support area with positive impact on customer satisfaction and Team productivity/satisfaction;
- Comply with the defined Customer Support Processes and Work Instructions of the Customer Service Department and Local Unit., Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
Technical Degree or higher in Information Technology, IT Engineering, Computer Science or relevant areas - A minimum of 2 years experience in a similar role;
- Strong technical skills, including knowledge of hardware and software components and troubleshooting techniques;
- Ability to understand technical products and platforms;
- Ability to meet deadlines and work independently;
- Fluent in English;
- Good communication and interpersonal skills
- Experience in Hospitality
- Knowledge of other languages will be an advantage
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
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