SPA Call Agent

An exciting opportunity has arisen for an experienced administrator to deliver an effective and efficient telephone-based customer service to service users in the County Durham area. Working collaboratively with all stakeholders to maximise customer satisfaction. All relevant training will be provided to any successful candidates.

SPA Community Health Services runs over 24 hours, 7 days a week, 365 days a year. The successful applicant will work a varied shift pattern to support with the smooth running of the service. We are looking for staff to work varied shifts between 8am and 9pm (with opportunities for the Day Team to pick up Night duties).

This role is hybrid working therfore allows a balance to work from home and within base following the completion of all mantatory training and successful sign off within the role. We would support applicants who would prefer to work part time or job share., The post holder will provide a first point of contact for referrals into various community teams. They should have the ability to self-manage and use resources efficiently to ensure a timely, high quality and consistent service.

The staff member will record accurate information on SystmOne, and various other clinical systems to provide this service and assist the delivery of the clinical services. They will be expected to resolve day to day issues, apply critical thinking and support with training and development of others within the service as required.

We can offer development in the role through developmental training and deputisation of the SPA Admin Lead when required.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post