Service Desk Analyst

The Service Desk Analyst role ensures customers can operate Savills' systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests.,

• Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner


• Document all user identification information, including name, department, contact information, and nature of problem or issue


• Identify and learn appropriate software and hardware used and supported by Savills


• Escalate problems (when required) to the appropriately experienced support analyst.


• Prioritize and schedule problems.


• Keep callers appraised of fault's progress Closing completed queries to avoid escalation


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  Excellent customer service skills


• Consistent provision of a responsive, effective and personable IT support service to exceed customer expectations


• Identify business impacting incidents and escalate according to the escalation process


• Highly motivated, willing to continually update knowledge and skill set