Rothercare Assistant

The Rothercare & Assistive Technology service is part of the Adult Care, Housing & Public Health Directorate. The Team operates 24 hours a day, 365 days a year and delivers an Installation of equipment, emergency monitoring and response service, which is designed to assist adults to live independent lives, whilst reducing the risks and having reassurance that help is just a button press away.

The successful applicant(s) will work on a rota basis, working in the small call handling Centre to monitor and answer alerts generated from a customer's property via specialist technology they have in their home. Some of the alerts will require a response, from either Rothercare mobile response or perhaps the emergency services. The other key element of the role is to undertake mobile response visits to the customer's home where it is deemed applicable. This may be due to them experiencing a fall, being unwell or may have an issue with something in their property.

The successful applicant(s) will be fully trained in all elements of the service (including the installations).

The Rothercare Assistant role is varied and fast paced, combining the following elements:

• Control Centre operator - answering calls/alerts via a computer/telephony system.


• Mobile Responder - to visit customers' homes where an alert has been raised to check on their wellbeing/assist them where applicable.


• Occasional Installation of Rothercare equipment and some technology enabled care equipment.


Successful candidates (except for the Installer post) will work a 3-shift Rota which includes:

Day shift 6am-1pm; Afternoon shift 1pm-8pm; Night shift 8pm-6am including some weekends and bank holidays.

Candidates should have knowledge and understanding of the customer group, which is adults with some level of vulnerability, and be experienced in strength-based approaches. As you will be working closely with a range of different services and stakeholders you will need to display an ability to build relationships and forge strong partnerships.

You should have excellent communication and listening skills, be able to risk assess, problem solve quickly and remain calm in emergency situations. You should have experience of working within a customer focused service. Full training will be given, however experience of using computer and telephony systems and be able to type at a reasonable speed would be advantageous.

A full valid Driving MANUAL Licence is required, the successful candidate is required to undertake a RMBC driving assessment as driving the Rothercare vehicles is part of the role. Please note the service currently only has manual vehicles.

Permanent, 2 x 21 hours, 1 x 16 hours. All posts working across 7-day, 3-shift rota (see below for further details)

Permanent, 1 x 18.5 hours undertaking the installation of the Rothercare equipment. Working 3 days across a 7-day rota, Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).