Receptionist / Assistant

This is a part-time (2/3 days a week) role, for a Receptionist/Assistant at the Townhouse Clinic in Bath. This role could offer the exciting potential to evolve into a full-time position. You need to be available on Mondays, Thursdays and Fridays., · Answer phone calls and monitor emails, WhatsApp, reply across all of our social media platforms.

· Greet patients, making them feel comfortable, offer to take their jacket/coat, offer them a drink etc

· Book and coordinate patient's appointments - both on the phone and via other accepted methods of communication with the clinic.

· Take and record payments, including chasing of any outstanding payments. This is will also include taking appointment deposits over the phone or send clients the payment link online.

· Reply to and send emails. This will generally be to patients, but the management may ask you to respond to other emails such as suppliers and other external contacts.

· Send Google review invites.

· Liaise with Pabau (practice software) regarding troubleshooting and updates.

· Invite patients to Clever Patients. Clever Patients is an online shop which enables patients to buy their Obagi products from us easily.

· Keep the clinic, reception and waiting room areas clean and tidy and monitor other areas to ensure the same.

· Make goodie bags for clients and order products for these goodie bags as needed, subject to approval by Dr Lucy Middlefell.

· Order stock and monitor stock levels.

· Undergo training as may be needed to develop your skills and abilities.

· Attend statutory and mandatory training as required by the clinic, both as required by the national regulations and the clinic.

The ideal candidate is a detail-oriented team player who will be the first point of contact for patients at the Townhouse Clinic, greeting them in a polite and well-spoken manner. An interest in skincare is preferred. You will be assigned duties as required (i.e. organization of email, administrative work, and general clerical support)., · GCSE's or relevant work experience

· Excellent customer service skills

· The ability to work well with others

· To be thorough and pay attention to detail

· Administration skills

· Good knowledge of computer software programs (comfortable using MAC and other system software)

· Ability to maintain a positive attitude

· Excellent communication skills

· Familiarity with Microsoft Word and Excel is a must

· Digitally proficient,

• GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)


Language:

• English (required)
  
  Pay rate will depend on age and experience.


We want to hear from you, if you are interested get in touch and we can provide you with more details about the role.

Email your CV to info@townhouseclinic.com

Job Type: Part-time

Pay: £8.00-£11.44 per hour

Benefits:

• Company pension


• Sick pay


• Store discount


Schedule:

• Monday to Friday