PR Account Manager / Senior PR Account Manager

Plinkfizz has a great company culture with plenty of benefits and added extras to show we care for our team:

• Simply health


• 25 days holiday plus bank holidays


• Birthday day off and gifts


• Team building / reward activities


• Three days off at Christmas plus gifted Christmas Eve Day


• £100 Amazon anniversary voucher every year


• Christmas parties


• Office dogs


• Flexible working policy around start and finish times


• Flexibility around family events


• Awards / company events attendance


And loads more….

The role

Working as part of a vibrant and supportive team in a fast-paced environment, the PR Account Manager will be a fully rounded marketing professional.

The PR Account Manager will provide hands-on support for account managers, as well as building their commercial knowledge.

Responsibilities

• Take responsibility for specific clients, building excellent relations with those clients and managing their PR and communications needs


• Planning, managing and delivering all aspects of their PR and communications requirements within an agreed amount of time and to an agreed timeframe


• To create PR and communications strategies for clients, bespoke to each client's needs and their target customers, choosing and using the right tools for them


• Effectively handling client objections and points of potential project failure to deliver a satisfactory result with agreed goals and course of action


• Confident presentation of project concepts, strategies, objectives and expected outcomes to clients and the internal Plinkfizz team


• Undertaking all duties necessary to deliver such strategies and PR and communications objectives, utilising the agreed tools in a strategic and measurable way


• Supporting with crisis communications requirements as required


• The ability to create excellent content and then share this content through tools such as social media, websites, editorials, advertising, newsletters, brochures, awards, etc - plus a range of other online and offline tools


• Co-ordinating and managing suppliers for those clients e.g. designers and printers to deliver promotional material to deadlines


• Manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.


• To compile reports in line with agreed client KPIs


• Where appropriate, with other staff or individually, manage/attend events as a representative of Plinkfizz


• Management of delivery team members


• To assist Plinkfizz with all clients and in all areas of business as necessary, Demonstrate competencies as detailed in the PR Account Manager role and responsibilities


• Proactively identify new business opportunities for prospects in line with company onboarding process and ability to effectively service


• Upsell additional services to existing clients


• Manage and lead a team of PR and communications professionals, providing constructive critique in a formal and informal manner, documenting as appropriate


• Develop and maintain a deep understanding of clients, clients' industries products and services


• Analyse and report on campaign performance metrics and make data-driven recommendations for optimisations


• Excellent communication skills, both verbal and written


• Actively monitor project risks and scope to foresee and identify potential problems and proactively identify solutions to address them.


• Identify needs that clients may not recognise and ensure approaches and solutions are linked to objectives and future needs.


• Ability to think strategically and creatively to solve problems and consistently drive KPI-led results for Plinkfizz and its clients


• Lead cross-functional teams to deliver award-winning campaigns that are channel-neutral, and designed to achieve maximum KPI-led results, regardless of tactic


• Seek out new and innovative ways to achieve client campaign KPIs


• Make decisions confidently with evidenced rationale


• Ability to multitask, prioritise and successfully manage multiple projects simultaneously


• Identify requirements for and carry out continual learning, development and upskilling in line with market changes and client demands


• Identify and attend relevant industry events, conferences and trade shows to network and stay up to date on trends and best practices


• Address client issues and have difficult conversations internally and externally


• Communicate and document project status and strategic recommendations to clients, team members and directors on a regular basis; escalate issues accordingly


• Supporting the directors in decision making and carrying out of duties
  
  Working as part of a vibrant and supportive team in a fast-paced environment, the PR Account Manager will be a fully rounded communications professional with experience of working within a team of marketing and digital content specialists., Excellent attention to detail, grammatical knowledge and understanding of the English language


• Precise quality control of all project deliverables and assets


• Identify new business opportunities and upsell additional services to existing clients


• Retain and build on current number of clients and services provided


• Lead and mentor the PR and Content team, Relevant degree and/or professional accreditation would be an advantage


• Minimum 4 years of work experience, at least 3 years of that experience in a fast-paced, client-facing role


• Minimum 2 years hands-on project management experience with ability to manage competing projects, priorities and deadlines


• Proven proficiency in Microsoft Office Suite of products


• Excellent communication skills and the ability to work collaboratively within a creative team.


• Strong organisational skills and attention to detail.


• Ability to work in a fast-paced environment and adapt to changing project requirements.


• Prior experience in a marketing agency or a related field is a plus., Relevant degree and/or professional accreditation would be an advantage


• Minimum 5 years of work experience, at least 3 years of that experience in a fast-paced, client-facing role


• Minimum 4 years hands-on project management experience with ability to manage competing projects, priorities and deadlines


• Proven proficiency in Microsoft Office Suite of products


• Excellent communication skills and the ability to work collaboratively within a creative team.


• Strong organisational skills and attention to detail.


• Ability to work in a fast-paced environment and adapt to changing project requirements.


• Prior experience in a marketing agency or a related field is a plus


• Continual Improvement


• To identify any relevant improvements to Plinkfizz marketing and digital working practices


• Keeping up with and identifying industry trends that can be introduced to Plinkfizz.


• To identify areas that add value to the Plinkfizz business and to personal development, including building personal brand awareness within agreed networking and industry platforms., Public relations: 2 years (required)
  
  Founded in 2003, Plinkfizz is a full service, integrated agency with a team of 15 staff. Based in Stoke-on-Trent, the team works with an array of local, national and global businesses to provide PR, strategy, creative, digital, social media, website design/hosting, SEO and PPC.
  
  £26,000 - £32,000 a year - Permanent, Full-time, Pulled from the full job description


• Additional leave


• Casual dress


• Company events


• Company pension


• Employee mentoring programme


• Free parking


• Health & wellbeing programme, Seek out and maintain an ongoing awareness of business improvement tools and processes - regularly scope the commercial environment for new and innovative solutions that will add value to the business.


• Research and make recommendations for personal training and development, utilising the personal annual training budget allowance.


• To understand and demonstrate the Plinkfizz core values.


• Form strong, professional relationships with clients as well as internal departments.


Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Employee mentoring programme


• Free parking


• Health & wellbeing programme


• On-site parking


• Referral programme


• Work from home


Schedule:

• Monday to Friday