Medical Secretary / Administrator

We are a forward thinking and high achieving GP Practice in Middlewich looking to recruit an enthusiastic Medical Secretary/Administrator undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team., The following are the core responsibilities of the medical secretary/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters and reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Manage all enquires in an effective manner

d. Maintain an accurate referrals database

e. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

f. Input data into the patients healthcare records as necessary

g. Process referrals using the electronic referral system (ERS)

h. To assist the Care Co-ordinator's with processing requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

i. To assist the Care Co-ordinator's with processing patient letter requests and invoice for private work accordingly

j. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

k. Manage all administrative queries as necessary

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Support all clinical staff with general administrative tasks as requested

In addition to the primary responsibilities, the medical secretary may be requested to:

a. Partake in audit & searches as directed by the Managers

b. Produce meeting agendas and record the minutes of meetings

c. Support reception / administrative staff, providing cover during staff absences

d. Complete opening and closing procedures in accordance with the duty rota

We are looking for someone with excellent communication skills, a compassionate and friendly nature, and an aptitude for great customer service. You will have the ability to work in a demanding environment and be committed to offering the best possible care to patients and excellent support to our clinical team.

We are a friendly practice, with patient care at the heart of all we do. We are looking for someone with a professional approach and a flexible can do attitude that enables you to work effectively as part of a team and to develop working relationships with all members of the practice.

We are also a training practice with a strong focus on education and encourage and support personal development., Essential

• Excellent communication skills (written and oral)


• Strong IT skills


• Clear, polite telephone manner


• Competent in the use of Office and Outlook


• Effective time management (Planning & Organising)


• Ability to work as a team member and autonomously


• Good interpersonal skills


• Problem solving & analytical skills


• Ability to follow policy and procedure, Essential


• Educated to GCSE level or equivalent


• GCSE Mathematics & English (C or above)


Desirable

• NVQ Level 2 in Health and Social Care


Experience

Essential

• Experience of working with the general public


• Experience of administrative duties


• Experience of working in a health care setting as a medical secretary/administrator


Desirable

• Experience of working with Emis system ideally minimum 1 year


• Experience of working in a GP practice ideally minimum 1 year, Polite and confident


• Flexible and cooperative


• Motivated


• Forward thinker


• High levels of integrity and loyalty


• Sensitive and empathetic in distressing situations


• Ability to work under pressure


Other tasks

This job description does not represent an exhaustive list of duties and responsibilities and it may be amended in light of any organisational and development requirements of the Practice.

Cover for holidays and sickness as and when it is needed.

Ideally you will have experience of working in a GP Practice and using EMIS Web Clinical System and DOCMAN would also be beneficial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.,
• GP surgery: 1 year (preferred)


• Medical Secretary / Administrator: 1 year (preferred)