IT Support Services Apprentice HEXCEL COMPOSITES LTD

The selected individual will be responsible for but not limited to the following obligations:

• Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.


• Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.


• Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.


• Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.


• Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.


• Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.


• Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.


• Provide administrative duties as required by the department.


The training you will be getting

Information Communications Technician Level 3 Apprenticeship Standard qualification:

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Knowledge Areas Include:

• Hardware and Networking


• Software and Security


• ICT Administration
  
  IT skills, Communication skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Presentation skills, Initiative, Non judgemental, Patience, GCSE or equivalent Maths (Grade 4) Essential

GCSE or equivalent English Language (Grade 4) Essential

Hexcel is currently seeking an IT Support Services Apprentice for our Duxford, UK location. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the "strength within.", With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience