IT Business Analyst - Digital

The role of IT Business Support Analyst (Supplier Portal) is a newly established position within the Booker IT team. In this role, the individual is responsible for ensuring the smooth functioning of the MyProduct Essentials supplier portal, including managing the ongoing change programme across our Trading teams.

This position involves collaborating closely with internal and external stakeholders, actively participating in project delivery with the IT Team, and providing vital support and expertise to facilitate effective solutions and outcomes. It also includes analysing the root cause of application difficulties, formulating strategies for remedial action, and managing a knowledge base with problems and solutions to guide and enhance future project execution.

Additionally, the role will drive system improvements, participate in their implementation, test upgrades and new releases, and collaborate on issue resolution and best practice recommendations in alignment with Booker\\'s strategy and standards.

The role will serve as a key contact for stakeholders, leveraging your project management skills to meet urgent client needs while balancing support and project tasks, adhering to SLAs, and managing deliverables within time and budget constraints. Occasional \\'Out of Hours\\' work may be required.

Health, Safe and Legal (Governance, Security and Controls):

• Comply with all company policies, e.g. financial planning and control, health and safety.


• Comply with change management procedures and system security.


• Ensure system availability, costs and approved project status are reported accurately each period.


• Work with IT colleagues to manage suppliers of IT infrastructure, software, and development/ support services.


• Comply with IT supplier contracts and licensing agreements to ensure we remain compliant with contractual terms and conditions.


• Champion diversity and inclusion to ensure everyone feels welcome at Booker.


Customer Satisfaction:

• Work to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues.


• Work with colleagues, customers and suppliers to manage service perception and the understanding of IT services.


• Work proactively with stakeholders to improve processes and maximise system asset utilisation.


• Work to deliver an effective application architecture and development roadmap to support the company\\'s growth plans.


• Remain knowledgeable about technology trends and innovations.


• Work promptly, jointly & proactively on projects to improve cash profit & customer satisfaction.


• Ensure projects are delivered in full to agreed budgets and timescales.


• Utilise our supplier\\'s capacity and capability to undertake project and service activity.


Cash Profit:

• Provide fit-for-purpose systems at the minimum cost.


• Manage suppliers to achieve value for money on products and services.


• Find ways to achieve or beat budgeted costs and try to improve costs year-on-year.
  
  Experience with projects involving multiple business units/user communities that involve a significant element of business change.


• Experience in managing change from conception and design to testing, delivery and ultimately support.


• Experience/exposure to software development methodology, e.g. Agile & Jira


• Commercially aware and keen to understand the wholesale business and how different functions interact.


• Good people management, with proven ability to effectively work with other internal and external teams.


• Service management skills with experience of successful support provision and project leading.


• Consistent delivery of results.