Information Officer - Band 4 (Microbiology)

Knowledge, Skills & Experience Educated to Foundation Degree or NVQ Level 4 or above (or equivalent) Experience of using Microsoft Office packages Experience of using hospital database systems Experience of managing data obtained from healthcare systems, including the generation of summary reports Experience of using infographics software to present complex information to non-specialist users An awareness of the importance of data integrity, security and confidentiality An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls Excellent organisational skills with the ability to prioritise workload and to work to deadlines Good written and verbal communication skills Good interpersonal skills for dealing with people internal and external to the organisation Able to work flexibly within a team Able to work quickly and accurately Able to use own judgement and initiative as appropriate
Speciality Specific Role Responsible for providing administrative support for the semen cryopreservation facility. Responsible for maintaining the Access database, including database design and integrity, patient records, tracing and contacting patients and partners, correspondence, reports and audits. To be part of the Cryopreservation management team, helping to ensure the continued licensing of the department with the Human Fertilisation and Embryology Authority (HFEA). To participate in the preparation and presentation of documentation for the HFEA licence inspections. Preparation and submission of monthly data to the UK Health Security Agency (UKHSA) for the mandatory surveillance of bacteraemia. Routine data inputting, checking of information and forwarding of data to the UKHSA via the SGSS web system. Carrying out routine departmental data audits. Dealing with telephone enquiries from a wide range of medical staff and occasionally patients about test, specimens and results. Using
discretion over what information is passed on. Prioritisation of workload to ensure that all tasks are completed by set timescales. Ensuring that data analyses are completed in time to meet deadlines for submission to national organisations. Creating reports on an ad-hoc basis, responding to requests for data analysis from the laboratory clinical or management teams. Proving monthly and quarterly workload data searches for contracting and reporting purposes. Managing the monthly departmental performance dashboard Dealing with queries relating to data held, and ensuring the quality of data meets appropriate standards. Generating infographics to assist in the provision of guidance for laboratory users Acting as one of the nominated webmasters for the departmental intranet and internet web pages. Generating regular surveillance reports (using data from the LIMS) for key infections and antimicrobial resistance patterns Managing laboratory training records on Q-Pulse Managing the
laboratory EQA schemes and reporting on monthly performance Monitoring the completion of Acceptance Testing in the laboratory Monitoring the completion of daily bench sheets in the laboratory Monitoring the completion of in-house equipment calibration (rulers, timers etc. Some cover for other roles within the admin / secretarial team may be required during periods of absences. Semen Cryo-presevation Service Responsible for providing administrative support for the semen cryopreservation facility. Responsible for maintaining the patient database; including patient records, tracing and contacting patients and partners, correspondence, reports and audits. To be part of the Cryopreservation management team, helping to ensure the continued licensing of the department with the Human Fertilisation and Embryology Authority (HFEA). Liaise with the Andrology Laboratory Lead Scientist, Clinical Leads and Oncology Department. Service Improvement Using speciality databases for recording
patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements. Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.