Head of IT Systems

As Head of IT Systems you'll sit within the Operations function of the business reporting directly to the COO.
This will be a broad and hands-on role where you'll be leading a small IT team, leveraging supplier relationships and offering strategic direction to help us scale ensuring there's no risk to business operations.
You'll oversee our entire IT ecosystem including our complex ERP, supporting back end systems and integrations. You'll be our internal and external visionary and will sometimes need to adopt a Project Management mindset to translate those visions into high-quality tangible actions and implement them.
You'll be someone who's extremely resourceful and organised when balancing budgets and has strong leadership qualities., IT strategy and planning

• Develop and implement a comprehensive IT strategy in alignment with Elvie's goals and objectives.


• Identify opportunities for leveraging technology to enhance operational efficiency and drive growth.


• Collaborate with key business stakeholders to prioritise IT demand and allocate resources effectively within the IT roadmap and to support the wider Elvie project and programme portfolio.


• Control budget and report on expenditure, alongside, driving value from current suppliers.


Software and application support

• Manage and maintain the implementation of software applications used across various departments, including ERP, CRM, payment platforms, GCP and other back-end systems.


• Manage, maintain, and integrate company wide SAAS systems.


• Work with in-house software engineers and external suppliers to troubleshoot and timely resolution of technical issues and enhancement of software functionality.


• Provide training and support to end-users to maximise utilisation and efficiency of software applications.


• Work closely with the business to understand business requirements, reviewing and assessing these against third party software systems for functionality, security, and portability.


Infrastructure management

• You will have a hands-on role, maintaining and improving Elvie's IT network infrastructure, including disaster recovery planning and business continuity.


• Ensure security and integrity of data and systems through the implementation of robust security policies and processes. Ensuring compliance with relevant regulatory requirements such as GDPR.


• Oversee device and mobile device management. Spec and source appropriate hardware for company wider use as well as individual team requirements.


Team leadership and development

• Lead and mentor a small team of IT professionals, providing guidance, feedback, and support to foster a culture of excellence and collaboration


• Delegate tasks and responsibilities effectively, ensuring the timely completion of projects and initiatives.


• Conduct performance reviews and identify opportunities for skills development and career advancement within the team
  
  10+ years of experience in information technology


• Strong business and technical acumen with proven leadership and organisational skills


• Deep understanding of computer systems, hardware, software and networks as well as experience administering systems and networks


• Strong competence with the setup and ongoing management of SaaS platforms, driving value and delivery.


• Experience improving and enforcing a security framework.


• Excellent communication skills, both technical and non-technical with the ability to write reports, present, and discuss results


Knowledge/Qualifications

• Degree in Information Technology, Computer Science or similar is a plus


• Knowledge and competence administering Google's G Suite and Microsoft 365


• Knowledge and understanding of ERP systems, core business processes. Preferably NetSuite


Other skills and experience you might have

• Experience working in an ISO13485 organisation


• Project management experience and certifications such as PRINCE2 etc


• Service ticket management experience and certifications such as ITIL etc


• Experience with Google Cloud Platform, Analytics and Search Console


• Experience with CRM systems, preferably Sprinklr


• Experience with device management, preferably Cisco Meraki and Google MDM


• Experience of Ometria, Avercast, Celigo, Trustpilot, JAMF, 1Password and ESET


• Exposure to SIEM systems, Darktrace and Bettercloud


• Experience with third party security researchers and/or bug bounty programs


• Ability to work with Product Engineering, Finance, Markets and Operations teams to assess constraints, risks and opportunities, and provide robust reporting on plan performance
  
  Life at Elvie; Meaningful work, Exceptional People


We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we're at it. Founded by Tania Boler in 2013, we develop extraordinary innovations designed to improve women's lives. It's a fascinating and challenging area that requires us to solve problems that no one else has ever tackled before.

At Elvie, you'll be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve problems and constantly consider the best ways to improve the health and wellbeing of women.

Find out more about life at Elvie here

We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive:


• We make an impact: We're mission-driven and not afraid to break boundaries. We relentlessly focus on going the extra mile to solve problems.


• We're fearless innovators: We are passionate, curious, and data-driven. We continuously embrace change and innovation.


• We're in it together: We fail and learn fast - always as one team - and have fun along the way. We stay authentic and embrace our differences.


Did you know?
In some regions our amazing products are considered to be medical devices. This means we maintain our Medical Device quality management system in compliance with ISO 13485:2016, to support the development of our groundbreaking products,
• For some positions, there may be an additional interview with one of our senior leadership team


This is an exciting time to join Elvie. You'll have a voice, make an impact, and have the opportunity to mould your role. So be ready to learn, have fun, and be inspired by our passionate, talented team - and having a sense of humour helps too

Belonging at Elvie
At Elvie, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

The benefits you'll get:
We're on an exceptional journey. And we can offer you a genuinely purpose-led career with a culture built on trust, autonomy, and flexibility. In addition, we'll give you:

• Lots of flexibility: whether it's working from home, doing the school run, or life admin, we understand that flexibility is essential, and we trust you to do the right thing for you and us


• Share options: we want everyone to have a stake in our success


• 25 days' annual leave, plus bank holidays


• 8 extra life leave days; getting married, moving house, menopause or just things that you can't put a label on that matter to you


• 5=10 leave: 10 days' additional leave on your 5th and 10th years of service!


• £100 contribution to your home working set up to spend as you see fit


• An annual personal development allowance of £200 and unlimited access to our learning and development platform, Learnerbly


• Generous parental leave policies; maternity & adoption (16 weeks at full pay, then 8 weeks paid at 75% followed by 15 weeks at SMP rate.), paternity/partner (6 weeks at full pay to take at any point during the first year of your child's life), shared parental leave


• Healthcare plans, life insurance, and an employee assistance program for you and your family


• A tax-efficient group pension scheme


• Group income protection; protect your salary if you get sick


• A free Elvie trainer for you to keep or give away when you join


• Generous employee and friends & family discounts on Elvie products


• Wellbeing support from YuLife and access to SmartHealth app with unlimited GP appointments for you and your family, plus various well-being initiatives throughout the year


• Lovely offices in great locations, with drinks and snacks provided, along with fun social events