Forecast & Planning Specialist Manager

As a Forecasting and Capacity Planning Specialist Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across Integrated Urgent Care in shaping and supporting evidence-based decision making within NHS England.
The role will require someone who has experience of various telephony platforms and workforce management systems, which give knowledge of many routing strategies and how they can be best utilised to enable and/or influence call handling performance and patient experience.
The role will support in providing professional expertise to complete forecast and capacity plans for the IUC service and provide assurance that capacity of IUC services can meet ongoing and winter period demand. This post holder should be able to demonstrate analytical expertise within a health-related contact centre environment and have the required technical ability to enable the required analysis and outcomes.
The post holder will assist in shaping current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery and day to day management., The post holder will be expected to:

• Structure problems and develop appropriate capacity solutions, analysing data in innovative ways, and adapting approaches to deal with ambiguity. Deploy analytical judgement in dealing with complex problems or missing data;


• Take a practical approach to providing advice, giving persuasive explanations of complex concepts orally and in writing to a range of audiences, in a clear and accessible manner;


• Support all staff in the analytical team, providing appropriate coaching and support as required.


• Have good project management and organisational skills, including the ability to plan, manage and deliver multiple pieces of work, juggle competing priorities and tight deadlines for themselves and the team, and work autonomously to drive their own work programme and that of team members. Anticipate and proactively manage delivery risks, quality assure and be accountable for the team's products;


• Build and manage collaborative relationships across the health system, including internal and external policy and analytical teams, providers and clinical experts, and having the confidence to challenge external partners and stakeholders, to ensure analyses are relevant to their needs.
  
  In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.

The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/ .
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.
Candidates are reminded that, if you are applying on a secondment basis, you must have agreement with your current manager that if successful you will be released for the period of the secondment.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.