Desktop Engineer

We have an exciting opportunity for a full-time, permanent, Desktop Engineer to join our team within the Digital, Data and Technology (DDaT) directorate here at NHS South, Central and West (NHS SCW.)
The successful applicant will be providing 2nd line support to users of the NHS SCW's IT systems within the Service Level Agreement (SLA) timescales and requirements. They will also be configuring, installing and maintaining a wide-range of IT equipment including desktop hardware, software, peripherals, printers, network switches, applications, liaison with and support of 3rd party systems and support of National NHS systems (including clinical systems) as well as network patching.
They will provide assistance, advice, and fault resolution to users of NHS SCW's IT equipment, systems, and network, and manage their own workload within DDaTs call management service, as well as supporting other teams within DDaT including Projects, Technical Operations and Digital Services to deliver their services.
They will need to be a business insured car user.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions., 1.1. Delivering the highest level of customer satisfaction and service
1.2. Meeting defined performance targets
1.3. Installation of Infrastructure equipment
1.4. To promote and champion the use of industry best practices in the fields of deskside support and customer service
1.5. Ensure all process and policies are adhered to for the successful delivery of the service, suggesting improvements where appropriate.
1.6. Perform on-call duties as required
1.7. Assist network data cable patching
1.8. Provide 2nd line remote fix support as and when required by IT Services Management

The post holder will join a strong and supportive team of Desktop professionals covering GP sites and corporate staff across Buckinghamshire, Oxfordshire and Berkshire. This role will be based in Reading, Berkshire and will be supporting the Berkshire area with a requirement to cover other areas if needed. NHS experience in a previous role would be an advantage however we are looking for the right person who has the passion and dedication along with the technical skills and knowledge to make this role their own., Please read these before applying for the role. If you believe this role is for you and you also possess good communication skills, have a customer orientated approach, and believe you can add to a well-established team then we hope to hear from you soon.

SCW offers agile and hybrid ways of working. Hybrid working is a type of flexible working where employees blend working from different locations. It offers the employee the ability to choose to work wherever and however they are most productive, whether it be in an office, at home, or a customer site. Office location can be flexible within the SCW estate and will be agreed upon offer of contract.
SCW staff that are in posts considered to be agile will not be expected to attend office space for general working but will be required on occasions to attend face to face meetings and collaborative working sessions that may require travel to their home base or other locations across the estate or customer sites.
Please feel free to contact the Recruiting Manager of this vacancy to discuss further the working arrangement.
Some of our sites have accessible parking provision which is free or paid for work purpose this not contractual entitlement.
We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 2 weeks after the closing date, please assume that your application has not been successful.
This is an exciting time to join NHS South, Central and West.
SCW is an NHS support and transformation organisation that helps health and social care organisations deliver the best possible care to people. As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and wellbeing of communities.
We're supporting clients whose vision and quest for innovation requires us to be flexible, adaptable and open to adventure; giving us the freedom to work in new ways, looking at things from a different angle and challenging the norm.
We are an equal opportunities employer committed to attracting and retaining the best people in order to provide the best possible services to our customers. Our people enjoy challenging, rewarding roles, supporting our customers to improve their local health and care services.
We want our people to fulfil their potential so we offer a wide range of training, opportunities to gain qualifications, as well as access to coaching, mentoring schemes and employee wellbeing and support for a healthy work-life balance.
SCW were selected as an NHS Employers Diversity and Inclusion Partner for three consecutive years 2015-2018 and are now proud to be Alumni of this programme.
If you are successful in your application, we will value your experience, your contribution and we will give you the knowledge to succeed as part of your specialist team and as part of our organisation.
Our values
Patients First: our sole focus and inspiration is to help commissioners improve the quality of patient care, treatment and experience.
Aspirational: we deliver excellence, and celebrate innovation. This drives us towards becoming the best.
Collaborative: we build effective partnerships, whilst focusing on delivery. We work towards achieving shared goals.
Insightful: As experts in our fields, we understand the bigger picture and its complexities, we challenge convention, and we uncover opportunities.
Respectful: We treat everyone with respect and hope it will be returned. Recognising and valuing their knowledge, we involve our customers, teams and partners in decisions.
Please note SCW asks successful candidates to upload their Right to Work and Identity documents for digital verification. If you are unable to provide the required documents for the digital verification or do not have access to a smartphone or tablet, this will result in the verification being done face-to-face.

As an employee you can benefit from:
+ Company pension scheme
+ 27 days holiday raising to 29 after 5 years' service and 33 at 10 years.
+ Blue Light Card - discount card for NHS employees
+ NHS Fleet Solutions - Car leasing