Deputy Shop Manager (Cwmbran)

We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours (3 days) per week., As a Deputy Shop Manager, you'll join our friendly and experienced paid team in our busiest charity shop. Cwmbran shop trades 7 days a week; as Deputy Shop manager you'll work 3 days (22.5 hours) a week. Your main duties will be ensure efficient stock management from point-of-donation to point-of-sale, supervising a team of dedicated volunteers and leading by example in providing excellent service to our supporters.

About our Cwmbran shop:

Our Cwmbran shop is located on the in busy town centre, close to Primark & Asda. Cwmbran is a busy and fast-paced shop, generously supported with stock from our donors. Our shop is equally busy with customers so working efficiently and proactively, without compromising on standards is a must!

The Cwmbran's shop opening hours are Monday to Saturday 9.00am to 5.00pma and Sunday 10.00am to 4.00pm.

We would love to hear from candidates who are able to work well within a small team, has previous retail experience, possess a great attitude and willingness to learn and has a drive to provide excellent customer service that will enable the shop to maximise sales and profits to support the fantastic care Ty hafan provides to children and their families.

Group Personal Pension Scheme with an employer contribution of 5%
Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
Life Assurance (Death in Service benefit)
A comprehensive induction plan and learning and development opportunities
Employee assistance program, which provides a range of free services including counselling, financial and legal support
Unlimited access to a 24/7 online GP as well as a range of other health experts
Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physi
Cycle to work scheme, technology and mobile phone benefit
Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
Retail bonus scheme (subject to Shop Performance)
Tŷ Hafan currently has 18 charity shops, geographically spread from Aberystwyth in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan's care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

About Ty Hafan:

Our purpose is at the core of all we do;

No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond

We deliver this purpose by living our Values; we demonstrate compassion, we provide excellent service, we work together and we take ownership.

This is a very exciting time to join the team at Tŷ Hafan. We have just launched our Big Ambition that when a child's life will be short no family should have to live it alone. This is a huge ambition, in which Retail will play a major part, in order to grow the money we raise significantly over the next 5 years.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in 'new' goods, and the sale of tickets for the charity's 'Crackerjackpot' weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each shop team has a salaried manager and deputy, and is supported by a team of fantastic volunteers.