Customer Service Coordinator

Are you a dedicated, customer focused administrator, looking for a new challenge in a global organisation?

Our Supply Chain and Food Safety department audit and certify very large numbers of customers against a number of scheme standards. We pride ourselves on our customer service and our integrity. We're growing fast, and that's where you come in!

To further ensure and grow our Supply Chain business, we are currently looking for a Customer Service Coordinator to join our Agricultural Membership team, based in Long Hanborough, Oxfordshire. This role will involve providing support to clients on the telephone and administrative support whilst delivering great customer service to new and existing customers, ensuring quality documentation, and professional communications in a timely and friendly manner.

RESPONSIBILITIES
Including, but not limited to:

• Assisting with customer queries via email and phone


• Ownership and management of scheme application forms and data entry onto our internal IT system


• Working closely with other departments within NSF to ensure a professional end to end service for our customers


• Maintaining and updating databases


• Processing postal correspondence


• Reception cover and associated duties on an agreed weekly rota basis
  
  Previous administrative experience


• Customer focused taking pride in delivering great customer service


• Happy to help people both internally and externally - Flexible and adaptable


• Calm and confident approach when dealing with challenging situations and customers


• A high level of accuracy and attention to detail


• A methodical and logical approach with good problem-solving skills


• Good interpersonal skills with an ability to work on own initiative


• The ability to plan work and meet deadlines


• This is an onsite role, with the expectation to be onsite at our Long Hanborough office 5 days per week


What NSF can offer:

You will be joining a great team of hard-working individuals who will quickly help you to become one of them. You will be given the opportunity to lead on certain projects and thus the chance to prove your ability to progress up the career ladder in this global company!

Apply now! Reach out to us by sending your CV and motivation letter in English. Looking forward to talking to you soon!

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world., NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.