Customer Service & Claims Representative (Bilingual German & English Speaking)

£25000

Great American Europe Limited, Bristol

Posted 2 weeks ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 17d3aecd8f854b25bfd473290ab03190

To promptly and equitably investigate and evaluate losses (including complaint resolution), ensuring that customers receive an exceptional service and are treated fairly.

To handle customer service queries (including complaint resolution) for the German speaking customers.

To work within the guidelines provided during training including FCA and Underwriters guidelines and assist Insurer Support Services where appropriate, within a team environment.

Answer phone calls and respond to enquiries within target timescales and make outgoing calls/correspond in writing, as necessary

Confirm and verify details that are provided and accurately enter them into the database, and utilise database to accurately interpret and communicate data

Review and respond to documents and miscellaneous correspondence within target timescales

Investigate losses thoroughly to obtain pertinent facts about losses and record loss data information accurately in the database (including gathering all necessary documents to verify losses)

Arrange for timely repair or replacement of equipment with an approved supplier, loss payment and/or salvage

Resolve customer complaints within target and regulatory guidelines ensuring that we treat customers fairly

Maintain weekly and/or monthly productivity and work completed reports as directed

Support the wider team through demonstrating our values in work and behaviour, and working with the business to achieve goals

Using language skills, product knowledge and cultural awareness, attend and participate in client training presentations

Any other, usually similar, responsibilities deemed suitable for this role

Customer Focus

Engages in Continuous Learning, Ability to speak and write English and German fluently and to a professional standard

Awareness of cultural and working practices in Germany., A-Level or equivalent (preferred)

Right to Work in UK (required)

Great American Europe Ltd (as part of the Great American Insurance International Division) prides itself on the people it employs. We fully understand that people are a key resource and with that, will help us grow and continue to be a successful company. We look for bright, motivated, engaged individuals who not only achieve or exceed their objectives but also have the enthusiasm, innovation, commitment and potential to grow alongside us.

At Great American, we are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. We are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables our ongoing success.