Customer Representative - Call Centre

Are you passionate about providing exceptional customer service? Look no further! We're a leading Motorbike Insurance brokerage dedicated to helping riders find the cover they need. As a Customer Representative, you'll be the first point of contact for our valued customers, assisting them with enquiries via phone and email. But it's not just about making sales and answering questions; it's about finding solutions and always prioritising the best interests of both the customer and the insurer. With a focus on "first-time resolution" and exceeding performance targets, you'll play a crucial role in delivering exceptional service standards. Join our team and become part of a community where your commitment to customer satisfaction is celebrated. Apply now and take the next step in your career with us!, We are looking for a highly motivated and customer focussed Customer Representative. As a Customer Representative, you will deal with customer communications (calls, emails) within agreed SLA's and in line with our quality standards.

1. Consistently deliver on all sales/service KPIs in line with our culture of "first-time resolution".

2. Continually seek opportunities to exceed performance targets for speed, efficiency, sales and quality.,

• Continually seek opportunities to exceed performance targets for speed, efficiency, sales and quality.



• Respond to customer enquiries via phone and email.



• Positively promote the company and product at all times.



• Maintain a thorough knowledge of our products and services.



• Play your part in delivering excellent service standards across all customer facing channels including SLAs, answer rates and minimising call waiting times.



• Adherence to shift patterns.



• Provide a great customer experience.



• Achieve monthly call quality standards.
  
  Previous experience in a customer-facing role.



• Ability to work as a team or independently with minimal supervision.



• Strong customer focus and customer service skills.



• Ability to work well in a fast paced environment.



• Basic understanding of technology, software applications, phone and computer systems.



• Proactive about your own development.


CORE COMPETENCIES:

Self-Motivation, Attention to Detail, Customer-oriented (Internal and external customers), Strong Oral and Written Communication, Team Work.


• Full-time, 35 paid hours per working week. Monday to Saturday, range of shifts between 9am -6pm.



• Generous holiday entitlement: of 33 days (including bank holidays). Rising to 36 days with


length of service.


• Possibility to participate in a bonus scheme.



• Company Pension Scheme.



• Flexible employee benefits plan, including:



• Health cash plan



• Employee assistance programme



• Retail discounts



• Cycle to work scheme



• Annual salary reviews and development opportunities.


Job Types: Full-time, Permanent

Pay: Up to £25,000.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Free parking


• Health & wellbeing programme


• On-site parking


Supplemental pay types:

• Performance bonus