CRM Manager
IFX Payments
CRM Manager
Salary Not Specified
IFX Payments, City of Westminster
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: aef5cae11db946a3a899297380e9683b
Full Job Description
- Take ownership of the HubSpot CRM platform, ensuring proper configuration, customisation, and optimisation for both Sales and Marketing teams
- Administer user access, permissions, and roles to align with business needs and individual user requirements.
- Manage inbound enquiries and put in place processes to ensure they're directed to the appropriated team/individual
- Be responsible for the delivery of all external communications to clients (non-Marketing related).
- Stay updated on the latest HubSpot features and updates to implement best practices.
- Collaborate with sales teams to ensure effective lead management processes, with a key focus being inbound deals.
- Work in collaboration with the Marketing team to implement strategies to capture, nurture, and convert leads through the CRM system.
- Regularly audit and clean the database to maintain data accuracy.
- Design and develop reporting pipelines to track and analyse key performance indicators (KPIs) for board reporting.
- Provide regular reports to leadership, sales, and marketing teams to inform decision-making.
- Work closely with the marketing team to build logical and stable workflows.
- Streamline and automate processes within the CRM to improve efficiency and productivity.
- Identify opportunities for integration with other tools and systems to enhance overall functionality.
- Conduct training sessions for sales on HubSpot CRM usage.
- Provide ongoing support and troubleshooting to CRM users.
- Create documentation and resources to assist users in maximizing CRM capabilities.
- Collaborate with cross-functional teams to align CRM strategies with overall business goals.
- Work closely with IT and other relevant departments to integrate HubSpot CRM with other systems (Inforex, Microsoft Teams etc.)
- Improve inbound deals to conversion rate
- Create effective sequences and workflows for sales and Marketing teams to minimise manual workload and engage prospects at all lifecycle stages
- Build dynamic reporting for stakeholders across the business, including but not limited to Sales, Marketing and the board
- Ensure exchange of data between Inforex and Hubspot i.e. dynamic revenue information.
- Ensure all contacts are populated with critical data (name, company, email address, industry)
5+ years of CRM experience - You must be eligible to work in the UK to be considered for this position.
- Full background check will be carried out
KPIs & OBJECTIVES
Competent with Hubspot CRM with at least 3-4 years experience specifically on Hubspot.
Demonstratable track record of success with building and optimising inbound pipelines
In-depth knowledge of CRM systems, data management, and lead generation processes.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Founded in 2005, IFX Payments has grown to become a leading global foreign exchange, payment and financial technology provider. It is our strategy to build a core group of strong long-term employees who can grow and develop within the business. Our employees have an opportunity to play a part in this growth and can expect to share the rewards as part of a dynamic and successful team.
Working at IFX Payments provides an opportunity to collaborate with highly intelligent and culturally diverse professionals on a wide range of challenges. We encourage development at all levels in combination with an engaging and rewarding culture that encourages continuous learning, career progression and flexible working. IFX Payments is an equal opportunities employer and prides itself on its collaborative and supportive culture.
We work on a hybrid basis with Monday and Friday from home and Tuesday, Wednesday and Thursday from our office in central London.