Complex Case Manager Operational Lead

The post holder will be the Operational Lead for the Complex Case Management Team within the Integrated Discharge Service. They will also provide operational Business Support within this remit to the Community and Intermediate Care Division. Responsible for the Management of the Complex Case Management administrative team always ensuring support for the Service Delivery Manager: providing supervision, training, and support to the team. Taking the Lead on the essential data in relation to reducing length of stay and delays in discharge. Overseeing the management of the Complex Case 'Trigger List' and providing daily escalation to all partners to find solutions to timely discharge. Responsible for creation of Business Plans, Business Continuity Plans and Business Cases as required. Supporting across the IDS with Human Resources, Finance, Quality and Safety, Performance. Promoting Quality Improvement and leading on service improvement projects as required. Leading on specific projects,
audits and work streams as required. Working closely with Business Managers, Team Leaders and Commissioning colleagues on projects and pathway development., To be the Operational Lead who oversees the administrative function of IDS with accountability under the supervision of the Service Delivery Manager and the Head of Complex Case Management for all relevant systems and processes that support safe, personal, and effective discharge pathways for our patients. To be the service lead for the micro-management of the case load recorded on the 'Trigger List'. To be a key point of contact for the IDS for all relevant partners including patients and carers. Manage day to day running of the Complex Case Management administrative team to ensure they work effectively and efficiently in accordance with their job descriptions to provide appropriate support for the Integrated Discharge Service. Management of sickness absence, performance and annual leave of the above team including the undertaking of appropriate 1:1 meeting, Return to Work interviews and appraisals. Be conversant with the Electronic Staff Record system to ensure that all records
pertaining to employment are current and accurate, making amendments on the system in a timely manner to avoid payment errors. Be conversant with E-Roster to manage staff attendance and ensure the accurate and timely submission of information to inform payroll. Be an authorised signatory for financial transactions including travel expenses, stock and non-stock requisitions and purchase orders., Work within and ensure implementation of the policies and procedures of ELHT. To maintain confidentiality in all aspects of duty including patient information and staff personal data. Ensure the Code of Conduct for NHS Managers is always followed. Contribute to the creation and amendment pf policy, procedure and guidance as required. Maintain personal knowledge of NHS initiatives and share this information as appropriate.
Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
+ Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
+ This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
+ Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
+ Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.
This cost is not applicable for a Volunteer post

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.