Cleaner

This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.

Overall Purpose of the Role

To enhance the customer experience by effectively carrying out a range of cleaning duties in accordance with the client service level agreement and company standards & procedures

Key responsibilities

· To carry out the various daily, weekly & periodic cleaning duties required under the contract service level agreement and follow the cleaning schedule as directed by your line manager

· To ensure you are aware of & comply with all client & company health & safety procedures and standards at all times e.g. COSHH, uniforms & PPE, Manual handling, Fire procedures

· To ensure that any health & safety hazards, issues, near misses & accidents are reported to your Manager at the earliest opportunity

· To maintain a clean, safe & hygienic working environment at all times

· To achieve the relevant cleaning quality & productivity targets

· If assigned domestic/housekeeping duties these will include general cleaning of the house, washing up, bed making, washing, ironing and tasks of a similar nature

· Cleaning duties are physical activities which will include pushing cleaning trolleys, manual handling and using cleaning equipment in line with health & safety training

· To actively participate in any team meetings & training as required by sharing your knowledge & experience with other team members

· To follow the company cleaning procedures whilst seeking opportunities to do things better, raising suggestions with your line manager to ensure we continuously improve our operation and seek to improve our One Best Way service procedures

· To ensure all equipment provided is used, maintained & stored correctly in line with the operating instructions and company procedures & report any defects to your Line Manager

· To comply with any reasonable requests made by your Line Manager including working in areas other than those to which you are accustomed

· To learn and demonstrate the ESS Way behaviours at all times to colleagues, customers & clients

· High standards of personal hygiene

· Committed to high levels of customer care

· Able to speak & understand English

· Able to work flexibly in line with business requirements

· Able to undertake a range of manual cleaning duties

· Health & Safety - Follows the right procedures & challenges unsafe behaviour

· Can Do - Is flexible & takes initiative

· Integrity - Respects colleagues & customers

· Passion - Is positive & proud of doing a great job

· Responsibility - Takes ownership and doesn't leave things to others or say 'it's not my job'

· Teamwork - Shares knowledge & experience with other team members