Casework Administrator Job profile

University Corporate Services (Faculty Cases)
This full-time post is available immediately on a fixed-term basis for 6 months within the Faculty Cases team.
Summary of the role
The Faculty Cases team provides an 'end to end' service for the management of student cases through close joint working with our Education and Student Services directorate and academic Faculties, and a strong partnership with our legal team.
Faculty Cases support the University's corporate and Faculty strategies in delivering internationally excellent education by ensuring fair, transparent and legally sound processes for the management of student cases (academic appeals, academic misconduct, complaints and fitness to practice) that are applied consistently across the University and meet the expectations of regulators and the Office of the Independent Adjudicator (OIA). The team provides expert advice, training and policy development to assure the University of compliance with the requirements of regulatory bodies and relevant law, specifically the Consumer Rights and Equality Acts.
About the role
You will be expected to:

• Provide, within a wider team, dedicated support to academic and professional services staff across the range of casework at the Faculty level providing specialist administrative support, and advice and guidance to students and staff in line with University policies and procedure


• Involve the processing of student cases at the Faculty level, matrix working with Faculty Senior Education Partners in managing risk in the processing and consideration of cases, and reporting to the Policy Officer (Faculty Cases) to provide a dedicated casework service


• Support the development and review of the University's policies, procedures and guidance governing student casework, working with other Professional Services Staff and academic staff across the University to ensure consistency in their application and that they meet the expectations of external regulators
  
  You will have a high level of initiative, the ability to synthesise information and reach reasoned decisions on the evidence available and work effectively with a wide variety of colleagues from across the University.
  
  onsite gyms and a cycle to work scheme


• sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy


• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England


The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

The starting salary will be from £26,444 on Grade D, depending on qualifications and experience.
Contractual hours

36.5
Package

Generous holiday allowances, flexible working, pension scheme., We offer some fantastic benefits including:

• 39 days leave


• options for flexible working