Business and Performance Manager

Principal duties: Performance & Quality Management Assist with the development, implementation and maintenance of a Performance Framework for the organisation, with a focus on in depth understanding of the clinical Service Lines. Develop an in-depth understanding and insight into operational performance and quality outcomes within clinical Service Lines. As part of the Performance Framework, support the Performance and Analytics Manager with the development of relevant and required business intelligence across the two Clinical Directorates and their Service Lines. Monitor compliance with contracts/service specifications and, in conjunction with Management Team members and/or Trust Departments, facilitate performance management reporting as required. Work with Clinical Directorates Leadership Teams and local clinical teams to proactively identify, understand and address any areas of underperformance or data quality, providing early warning to the management team where concerning trends
are observed. Ensure the production of regular performance and quality reporting and information to the Clinical Directorates Leadership Teams and groups/meetings as necessary, identifying potential risks and any actions that may be taken. Governance Assist in the development and management of governance structures and processes across the Clinical Directorates, working closely with clinical delivery teams and the support directorates. Take delegated responsibility for management, oversight and reporting of a range of performance management areas as agreed by the Clinical Directorates. Support the Clinical Directorates Leadership Team members in the development and monitoring of action plans relating to performance, service developments and projects in line with internal, local and national requirements. Work with administrative managers and teams to ensure effective and sufficient administrative support to address the needs of the Clinical Directorates leadership structures. Business
Development Undertake development and/or project work as agreed with the Performance and Analytics Manager and the Clinical Directorates Leadership Teams. Assist the development, implementation and monitoring of the Clinical Directorates business plans, leading on aspects as agreed. Develop and support the use of knowledge and information across the Trust and in Clinical Directorates particularly. Work closely with the Performance and Analytics Manager and other clinical and corporate colleagues to anticipate tender opportunities. Assist the Performance and Analytics Manager and Clinical Directorates Leadership Teams with the development of tender opportunities and business cases, including drafting and reviewing tender or bid responses. As appropriate lead on feedback/communication with our service users, carers and families to test the effectiveness of new initiatives, current provision and opportunities for improving experience. The post holder will work with key management team members
in Clinical Directorates to oversee budgets and may take a delegated lead role in overseeing the financial budgets of designated service/clinical areas. Communication & Relationships Line manage directorate Information Analysts and Governance Officers and support them to achieve the objectives within their job roles. Operate effectively in a flexible and demanding environment, proactively engaging with internal and external colleagues. Support and represent Clinical Directorates across a wide range of internal and external meetings and working groups at a senior level. Establish and implement effective working relationships and communications with: the Information Department and Information Analysts/Governance Officer roles across Clinical Directorates. the Programme Management Office (PMO) to provide Clinical Directorates with operational project management support. Other key relationships will be with: Clinical Directorates Leadership Team, particularly the Heads of Service,
General Managers & Clinical Directors Senior Operational Managers & Service Leadership Teams across Clinical Directorates Central colleagues across Information & IT Services; Quality/Clinical Effectiveness; Finance and People directorates Service Development Contribute to the Trusts organisational development programme as required. Contribute to the corporate development of the Trust including attendance on behalf of the directorate at appropriate meetings internally and externally. Deputise for the Performance and Analytics Manager and Clinical Directorate managers as required and appropriate.