Business Administration Apprentice FIRST THOUGHT CARE SERVICES LTD

Working with us as a Business Administration Apprentice, you will play a key part of First Thought Care Service's success, by contributing to help maintain high standards for our service users and help grow the business. We strive to provide our service users and staff with the highest standard of care and compassion and you will be our "ambassador" delivering a friendly and approachable experience, whilst working closely with our service users.

This is an exciting opportunity for an enthusiastic, dynamic and engaging individual to join our team. Use your personality, ambition and drive to develop a rewarding career with us.

Your day-to-day role shall include the following:

• To manage the Rota-Co-ordination for all front-line staff


• Liaise with all teams to ensure vacancies are covered as efficiently as possible


• Contact staff directly if any urgent cover is required, including calls/emails/sending group texts etc. This will involve the use of judgement to negotiate hours of cover with staff along with liaising with the relevant manager


• Establish and maintain effective administrative systems and processes between staffing, HR, and payroll


• Manage frequent change within these systems


• Investigate the causes of any delays and action further with the appropriate staff to find a resolution


• To receive and respond effectively to annual leave and other leave requests from all staff ensuring the sign-off process is followed


• Monitor sickness and complete relevant paperwork in readiness for return-to-work interviews


• Manage the development, coordination, and construction of the rotas, including liaising with HR regarding: European Working Time Directive compliance


• Build relationships with newly appointed staff during their induction liaise, the post holder will be required to meet and greet the new staff during their induction


• Produce reports on rotas and staffing as requested


• Complete and update our rolling rota systems


• Complete any necessary meeting minutes, in accordance with your role


• Answering queries regarding rota's


• Responding to emails and enquiries regarding the service


• Answering the telephone and liaising with clients and carers


• Filing & copying


• Reception duties


• Data inputting


• Produce accurate records and documents including emails, letters, files, payments, reports and proposals


• Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning


• Manage the overall usage of any agency bookings/costings


• Any other duties to support the business


• You shall work very closely with the CEO to assist and enable you to flourish and develop further skills


• At the end of this apprenticeship, a full-time position shall be offered, Level 3 Business Administrator Apprenticeship Standard qualification


• Level 2 Functional Skills, maths and English if equivalents are not already achieved


• You will also develop the skills, knowledge and behaviours required to work within an office environment

This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills

• You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times


• Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions


• All evidence will be logged to your electronic portfolio



• You shall work very closely with the CEO to assist and enable you to flourish and develop further skills


• At the end of this apprenticeship, a full-time position shall be offered
  
  Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Driving, GCSE or equivalent English (Grade 4) Desired

GCSE or equivalent Maths (Grade 4) Desired

Established in the summer of 2020, First Thought Care Services was founded by Jack in response to the care and support staff shortage in the South West region caused by the COVID-19 pandemic. Jack, the owner of the company, brings personal experience with mental health issues to his work, having been sectioned twice as a child. Against all odds, Jack has turned his childhood dream into reality and is committed to providing quality care services that prioritise safety, support, and respect for every individual. First Thought Care Services, we collaborate with local authorities and we offer both residential and day services. We have been registered with the Care Quality Commission (CQC) since January 17th 2023, allowing us to provide personalised care services to individuals in our home. To learn more about our services, visit our dedicated Care Services section or Referrals section. Presently, we have opened a new branch in Hereford where we continue our mission
to help and support the ones that need our services. We collaborate with various local authorities, including Gloucestershire County Council, Herefordshire Council, Bath and North-East Somerset, CAMHS (Child and Adolescent Mental Health Services) and private clients. Choose First Thought Care Services for a professional and compassionate approach to care that fosters a nurturing and supportive environment for individuals to thrive!

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience