Application Support Analyst

The role holder has responsibility for carrying out Service Desk Call logging, first line support of in-house applications, and completion of assigned tasks in relation to IT projects. Ensures the highest overall Health & Safety, environmental and Quality practices and procedures are maintained within the IT Application function of the business.,

• Support the Group's IT strategy in relation to Applications, ensuring a sound operational basis as approved by appropriate business authorisers.


• Responsibility for:


- ServiceDesk Call Logging.

- First line in-house applications support.

- Business requirement documentation and sign off.

- Support of application upgrades and enhancements.

• An appreciation of customer needs and how best to articulate how the Group can meet those needs.


• To ensure that the Group maintains compliance with related statutory and regulatory IT standards.


• Ensure that IT maintain and enforce AMG Quality standards and procedures relevant within the provision of IT and software services to AMG.
  
  2:1 degree desirable


• IT related qualification desirable


• Analytical skills to identify IT trends and challenges


• Positive and proactive 'can-do' attitude


• Able to build and develop effective relationships, with excellent interpersonal and communication skills


• Ability to communicate ideas in both technical and user-friendly language


• Excellent attention to detail


• Able to prioritise, plan and organise efficiently


• Self-motivated and uses initiative


• Attitude of continuous improvement


• Confidential and professional


• Remains calm under pressure


• Flexible working style


• Full driving licence preferred., Bachelor's (preferred)
  
  The Ability Matters Group (trading as AM Healthcare Group) is a market leading international healthcare products and services provider, operating primarily in areas that enhance mobility and accessibility including orthotics, prosthetics, and wheelchairs. We have in excess of 60 sites across the UK and Ireland, as well as operations in France, The Netherlands and Sweden: employing approximately 700+ staff.
  
  Competitive market salary


• Incremental holiday allowance 33 days (inclusive of bank holidays)


• Refer a friend incentive scheme


• Continuing professional development


• Hybrid working


For more details and additional vacancies please see our website www.abilitymatters.com

AM Healthcare are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Benefits:

• Company pension


• Free parking


• Referral programme


• Sick pay


Schedule:

• Monday to Friday