Anthropologie Sales Associate - Brent Cross, London

Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
What You'll Be Doing:
Customer Experience:

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued


• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions


• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store


Teamwork & Communication:

• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others


• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer


• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal


• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership


Visual & Business Operations:

• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's


• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor


• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates


Merchandising & Display:

• Executes stock-to-sales processes and presentation standards


• Is knowledgeable of trend and supports brand messaging


• Has an understanding of how the merchant process impacts business and the customer experience.
  
  Previous experience in a retail environment - not a must.


• An awareness of the Anthropologie brand and its appeal to the local market.


• Strong communication skills.
  
  The Perks:

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement


Wellbeing:

• Employee Assistance program to support with mental, physical and financial health


• Discount off external gym memberships


• Private Medical Insurance for eligible employees


Employee Discounts:

• Up to 40% employee discount at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)


Travel:

• Season ticket loan for eligible employees


• Cycle to work scheme for eligible employees


Continued Development:

• We offer structured support within the business alongside continued learning and development


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Equal Opportunity Statement