Admissions & Customer Support Team Leader
Bolton College
Admissions & Customer Support Team Leader
£29224
Bolton College, Bolton
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 19 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 1c2e94a275344274920455bf230f603e
Full Job Description
- Lead both the Admissions and Customer Support Teams including monitoring of workloads, staff training, appraisals, recruitment, absence tracking and holiday bookings to ensure a quality service is maintained.
- To ensure that there is efficient and effective support for all customers who contact the College via the helpline, general info email account, livechat or main reception at Deane Road.
- To ensure customer data is collected and recorded using appropriate systems which link with the work of other College teams.
- Support the Admissions and Customer Support Manager and the wider MIS team and developers in the continuing development on on-line services.
- To liaise and work with other College teams and managers to support the achievements of their objectives particularly in relation to providing excellent customer service.
- Act as first point of escalation for unresolved issues.
Hold a level 3 diploma in administration or customer service or equivalent - Possess a Team Leadership / Management qualification or a willingness to work towards
- Have the experience to manage, motivate and support a team of staff in customer service/admissions and/or an educational environment
- Have the skills to extract data and provide useful information to managers