Administration Assistant | University Hospitals of Derby and Burton NHS Foundation Trust

The ImpACT+ service delivery specialist respiratory services to patients in Southern Derbyshire. Based at the Florence Nightingale Community Hospital we work with Primary and Secondary care to deliver the best possible treatments for patients with chronic respiratory disease. The service works flexibly to provide treatments across a range of satellite clinic locations as well as domiciliary visits and weekly virtual MDT's with Primary care.

The ImpACT+ team is multi disciplinary consisting of Respiratory Consultants, Physiotherapists, Specialist Nurses, Occupational Therapists, Fitness Instructors, Clinical Assistants and Administrators.

You will join an established and valued admin team and support the service by registering referrals, re booking patient appointments as needed and support with inputting details on to clinical and national audits.

You will have a background, in administration or customer service, a good telephone manner and have attention to detail. Self-motivation and being a good team player are further attributes that we value. You will strive to have the desire to work in the NHS to support delivering great patient care.

Your main duties will be:

- Monitoring for new referrals and then creating new referrals on the EPR.

- re booking patient appointments over the telephone and through written communications.

- Assist in the upkeep of the departmental clinical information and general filing.

- Work to strict information governance policies

- Book and arrange meetings when required.

- Answer the telephone and take messages and deal with queries as required.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development


• On-going support through every step of the way from recruitment to when you join our team and beyond.


• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes


Key Facts about our Trust:

• We see on average 4810 OP appointments per day.


• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.


• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.


• Our hospitals admit an average of 195 emergency patients daily.


• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.


• We are one of only 7 Trusts nationally with more than 50 operating theatres.


• We carry out more than 140 elective procedures each working day.