USER SERVICES TEAM LEADER, East, Norfolk, Norwich – Jobs24.co.uk
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USER SERVICES TEAM LEADER

University of East Anglia

Norwich, Norfolk

Published
07-03-2019
Job ad details
Published
07-03-2019
Expires
21-03-2019
Job ID
329970634
Job type
Part-time
Salary level
£22,017 - £25,482  pro rata
Job sector
Public Sector, Management & Business

The Library

Research and Innovation Division

 

USER SERVICES TEAM LEADER (0.6 FTE) REF: SC3531

£22,017 to £25,482 per annum pro rata

 

An opportunity has arisen to make a real difference to the University Librarys front of house services.  The Library puts the support of teaching, learning and research at the heart of all its activities.

 

You will be jointly responsible for the day-to-day management of the Library Helpdesk team, making sure customer enquiries are resolved or referred promptly and working with Library colleagues on administrative tasks to make using the Library a pleasant experience for all.

 

We are looking for someone with initiative, attention to detail, and a flexible can do approach to plan and prioritise your own work and that of the team, while using initiative and judgment to seek solutions to problems.  Qualified to HND or A-level (or with equivalent level of qualification) and/or with demonstrable work experience in a similar front-line supervisory role and successfully resolving customer enquiries, you will need an interest in learning along with strong organisational and time management skills.

 

The post is part-time working 21 hours and 45 minutes per week on shifts between the hours of 11:30 and 19:30, Thursday to Saturday.  Some flexibility is required to cover other days of the week and other shifts between the hours of 07:45 and 19:30.

 

Closing date: 21 March 2019.

 

To apply for this vacancy, please click APPLY.

 

The University is a Bronze Athena Swan Award holder, currently working towards Silver.


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Job ad details
Published
07-03-2019
Expires
21-03-2019
Job ID
329970634
Jobtype
Part-time
Salary level
£22,017 - £25,482  pro rata
Job sector
Public Sector, Management & Business
Add to saved