Technical Customer Support, East, Norfolk, Norwich – Jobs24.co.uk
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Technical Customer Support

i4 Recruitment

Norwich, Norfolk

Published
13-11-2018
Job ad details
Published
13-11-2018
Expires
11-12-2018
Job ID
LJA-67791083
Job type
Permanent
Salary level
£23,000 - £28,000  per year
Job sector
IT, Telecoms

Technical Customer Advisor – Norwich, Norfolk - £23-28k

This is a newly created role within an exciting Software business based in central Norwich.

The key functions of the post are to: 

Provide technical advice and support to users and partners across all software  products 

Provide QA support to test new features and report bugs 

Become an expert user of the software  

Duties include

Customer Support  to our users through a ticket system  

Assisting users on public forums with technical queries 

Where required, work closely with a developer familiar with the area in question to find  out the solution for the user 

Offering occasional telephone support 

Providing technical support to third party partnerships 

Keeping track of feedback and statistics to inform decision making around technical  issues and future features 

QA Support  and Conducting user testing 

Writing bug reports for developers 

Apply now

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Job ad details
Published
13-11-2018
Expires
11-12-2018
Job ID
LJA-67791083
Jobtype
Permanent
Salary level
£23,000 - £28,000  per year
Job sector
IT, Telecoms