Support Consultants, East, Suffolk, Bury St Edmunds – Jobs24.co.uk
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Support Consultants

Sicon

Bury St Edmunds, Suffolk

Published
10-07-2019
Job ad details
Published
10-07-2019
Expires
24-07-2019
Job ID
330057884
Job type
Full-time
Permanent
Job sector
Admin, Secretarial, PA, Management & Business, Customer Services

Sicon Career Opportunities

Sicon are a well- established Bury St Edmunds based Software Development company providing fully integrated software solutions for Sage 200.

Targeting the business & local government sectors, including finance, construction, hire, service, manufacturing, barcoding & warehouse.

Web based interfaces plus App development are now a core part of our solutions providing mobile users with access to data, processing and workflow capabilities.

Competitive salaries and remuneration packages apply to all positions offered, dependant on position & experience.

Support Consultants

This role would ideally suit someone who has experience in a support team or as a super- user within a business where they are supporting other users on software systems within their organisation.

As a Support Consultant you will be providing first and second line telephone and remote support to our Business Partners and end user customers using the Sicon additions integrated with their Sage 200 systems.

Responsibilities include:

  • Responding to calls/emails to resolve queries/ keep customers informed of progress.
  • Ability to plan and prioritise calls
  • Keeping in the Internal Case Management system updated at all times.
  • Be involved in call management to ensure service level agreements are met, analysis and investigation work.

    To apply, please forward your CV along with a covering letter by clicking the ''apply via email'' button.

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Partners Employment
£11.00 per hour
330057884104244192019-07-10T15:08:57.173Support Consultants

Sicon Career Opportunities

Sicon are a well- established Bury St Edmunds based Software Development company providing fully integrated software solutions for Sage 200.

Targeting the business & local government sectors, including finance, construction, hire, service, manufacturing, barcoding & warehouse.

Web based interfaces plus App development are now a core part of our solutions providing mobile users with access to data, processing and workflow capabilities.

Competitive salaries and remuneration packages apply to all positions offered, dependant on position & experience.

Support Consultants

This role would ideally suit someone who has experience in a support team or as a super- user within a business where they are supporting other users on software systems within their organisation.

As a Support Consultant you will be providing first and second line telephone and remote support to our Business Partners and end user customers using the Sicon additions integrated with their Sage 200 systems.

Responsibilities include:

  • Responding to calls/emails to resolve queries/ keep customers informed of progress.
  • Ability to plan and prioritise calls
  • Keeping in the Internal Case Management system updated at all times.
  • Be involved in call management to ensure service level agreements are met, analysis and investigation work.

    To apply, please forward your CV along with a covering letter by clicking the ''apply via email'' button.
Sicon Career Opportunities Sicon are a well- established Bury St Edmunds based Software Development company providing fully integrated software solutions for Sage 200. Targeting the business & local government sectors, including finance, construction, hire, service, manufacturing, barcoding & warehouse. Web based interfaces plus App development are now a core part of our solutions providing mobile users with access to data, processing and workflow capabilities. Competitive salaries and remuneration packages apply to all positions offered, dependant on position & experience. Support Consultants This role would ideally suit someone who has experience in a support team or as a super- user within a business where they are supporting other users on software systems within their organisation. As a Support Consultant you will be providing first and second line telephone and remote support to our Business Partners and end user customers using the Sicon additions integrated with their Sage 200 systems. Responsibilities include: Responding to calls emails to resolve queries keep customers informed of progress. Ability to plan and prioritise calls Keeping in the Internal Case Management system updated at all times. Be involved in call management to ensure service level agreements are met, analysis and investigation work. To apply, please forward your CV along with a covering letter by clicking the apply via email button.11per year10000000000aUK_A_NORUKUnited Kingdom243GBP2019-07-24T00:00:0000010EuropeUnited KingdomEastSuffolkBury St Edmunds1998671Sicon11UKUnited Kingdom1998671_logo_small.gif0careers@sicon.co.ukUKUnited KingdomUKUnited Kingdom8Full-time46Permanent110-07-201924-07-201910-07-201924-07-201924-07-201910-07-201924-07-201910-07-201924-07-20192English3Fluent114960522Customer Advice4ExpertSales114960538Customer care and service4ExpertSales114962994Sales and customer service4ExpertSales341524Support Consultant, pre-sales913230Customer Service Worker933174Accounts Consultant102Admin, Secretarial, PA132Management & Business139Customer Services329107823UKUnited KingdomUKUnited Kingdomen-GB

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Job ad details
Published
10-07-2019
Expires
24-07-2019
Job ID
330057884
Jobtype
Full-time
Permanent
Job sector
Admin, Secretarial, PA, Management & Business, Customer Services
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