Service Improvement Coordinator, South West, Devon, Barnstaple – Jobs24.co.uk
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Service Improvement Coordinator

North Devon Homes

Barnstaple, Devon

Published
06-06-2019
Job ad details
Published
06-06-2019
Expires
19-06-2019
Job ID
330039138
Job type
Full-time
Salary level
£14,805  per year
Job sector
Admin, Secretarial, PA

North Devon Homes

 

Service Improvement Coordinator  

Salary: £14,805 (£24,675 FTE) per annum plus benefits

Hours: 22.2 per week (hours to be worked over 5 days)

Based: Barnstaple

 

The Service Improvement Coordinator will play a key role in helping us to continually improve performance by identifying where and how we could make changes to deliver services more effectively for customers.

 

The successful applicant will work with customers and Service Managers to promote an objective and fair approach to feedback and complaints. You will administer and coordinate all aspects of the internal complaints and compensation processes in line with policies, procedures and legislation, investigating, responding to and resolving informal and formal complaints.

 

You will make recommendations for continuous improvement to deliver enhanced customer service and value for money, preparing data and reports for Heads of Service, Executive Team, the Board and customer groups as required.

 

Ideally, you will have previous relevant experience in the housing sector along with excellent customer service and administration skills.

 

Basic DBS check required.

 

To apply, please contact the HR team on 01271 313385, email us or visit our website to download an application pack.

 

Please note, applications must include a completed North Devon Homes application form. If you continue without completing our form your application will not be considered and your application may not be acknowledged.

Closing Date: 10am, Wednesday 19 June 2019

Interviews & Testing: Tuesday 25 June 2019

 

This role requires a Basic DBS check.

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3300391382019-06-06T17:48:31.200Service Improvement Coordinator

North Devon Homes

 

Service Improvement Coordinator  

Salary: £14,805 (£24,675 FTE) per annum plus benefits

Hours: 22.2 per week (hours to be worked over 5 days)

Based: Barnstaple

 

The Service Improvement Coordinator will play a key role in helping us to continually improve performance by identifying where and how we could make changes to deliver services more effectively for customers.

 

The successful applicant will work with customers and Service Managers to promote an objective and fair approach to feedback and complaints. You will administer and coordinate all aspects of the internal complaints and compensation processes in line with policies, procedures and legislation, investigating, responding to and resolving informal and formal complaints.

 

You will make recommendations for continuous improvement to deliver enhanced customer service and value for money, preparing data and reports for Heads of Service, Executive Team, the Board and customer groups as required.

 

Ideally, you will have previous relevant experience in the housing sector along with excellent customer service and administration skills.

 

Basic DBS check required.

 

To apply, please contact the HR team on 01271 313385, email us or visit our website to download an application pack.

 

Please note, applications must include a completed North Devon Homes application form. If you continue without completing our form your application will not be considered and your application may not be acknowledged.

Closing Date: 10am, Wednesday 19 June 2019

Interviews & Testing: Tuesday 25 June 2019

 

This role requires a Basic DBS check.

North Devon Homes Service Improvement Coordinator Salary: £14,805 (£24,675 FTE) per annum plus benefits Hours: 22.2 per week (hours to be worked over 5 days) Based: Barnstaple The Service Improvement Coordinator will play a key role in helping us to continually improve performance by identifying where and how we could make changes to deliver services more effectively for customers. The successful applicant will work with customers and Service Managers to promote an objective and fair approach to feedback and complaints. You will administer and coordinate all aspects of the internal complaints and compensation processes in line with policies, procedures and legislation, investigating, responding to and resolving informal and formal complaints. You will make recommendations for continuous improvement to deliver enhanced customer service and value for money, preparing data and reports for Heads of Service, Executive Team, the Board and customer groups as required. Ideally, you will have previous relevant experience in the housing sector along with excellent customer service and administration skills. Basic DBS check required. To apply, please contact the HR team on 01271 313385, email us or visit our website to download an application pack. Please note, applications must include a completed North Devon Homes application form. If you continue without completing our form your application will not be considered and your application may not be acknowledged. Closing Date: 10am, Wednesday 19 June 2019 Interviews & Testing: Tuesday 25 June 2019 This role requires a Basic DBS check.1014805.0000per year11000000000aUK_A_NORUKUnited Kingdom243GBP2019-06-19T00:00:000000http://www.ndh-ltd.co.uk0EuropeUnited KingdomSouth WestDevonBarnstaple3216933North Devon Homes11UKUnited Kingdom3216933_logo_large.png3216933_logo_small.png0UKUnited KingdomUKUnited Kingdom8Full-time106-06-201906-07-201906-06-201906-07-201906-07-201906-06-201906-07-201906-06-201906-07-20192English3Fluent114963100Office Administration4ExpertOffice/Administration411517Administration Trainee102Admin, Secretarial, PA354415981UKUnited Kingdomen-GB

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Job ad details
Published
06-06-2019
Expires
19-06-2019
Job ID
330039138
Jobtype
Full-time
Salary level
£14,805  per year
Job sector
Admin, Secretarial, PA
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