Patient Services Team Leader, South East, Essex, Harlow – Jobs24.co.uk
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Patient Services Team Leader

Your World Healthcare

Harlow, Essex

Published
07-12-2019
Job ad details
Published
07-12-2019
Expires
03-01-2020
Job ID
LJA-78057225
Job type
Permanent
Full-time
Job sector
Call Centres, Customer Services

Job Title: Patient Services Team Leader
Sector: Healthcare/Call Centre
Location: Harlow, Essex
Contract: Permanent
Salary: £30,000 pa circa + benefits
Start Date: ASAP - happy to wait for notice periods
Your World Healthcare are working in partnership with a leading end-to-end healthcare service provider, based in Harlow. Our client are passionate about what they do and the difference they make to their patients' lives.
If you are someone who has extensive team management and leadership experience, ideally from a call centre and/or healthcare background, please get in touch - this is an exciting role for someone who has the right levels of resilience, leadership qualities and the vision to help transform a service.
Job Purpose
Leading a team of people who are responsible for coordinating the delivery of medical supplies and care to patients. From the point of order, through to the delivery of the medical supplies, the Team Leader motivates and manages the performance of their team to ensure the best customer service levels are achieved.
The successful applicant for this position will be a strong promoter of operational performance and actively work with other leads within the business to achieve the best solutions to any issues that arise.
Are you the ideal candidate?
To be successful in this role, the ideal candidate will be an effective leader that will inspire their team - developing trust and respect, stimulating production and efficiency in the workplace.
Typically, you'll be:

  • An example of Integrity
  • Customer centric, puts customer & patient first
  • Is accountable for the performance of their team
  • Respectful to others
  • Inspires Excellence
  • Skilled at different methods of communication
  • Organized
  • Confident in the Team
  • Fair and Kind
  • Influential
  • Willing to delegate and support others in their development
Essential Duties & Responsibilities
  • Mobilising the team effectively to achieve high standards and results
  • Monitor team performance throughout the day and take actions to ensure targets are achieved
  • Coaching performance and identifying training needs
  • Service delivery of Key Performance Indicators (KPIs) as established by the Team Head and Department Head
  • Completing Return to Works (RTWs) and absence management in line with Lloyds Pharmacy Clinical Homecare Policy
  • Completing regular 1-2-1's and feedback with your team members
  • Ensuring team adhere to all policy and instructions
  • Encourage Team engagement in the ICARE values
  • Understand and communicate key messages effectively to team members
  • Actively ensure that team are suitably informed of therapies and appropriate patient care in respect of patient care and process
  • Attend operational reviews, giving a professional and concise picture of the operational performance of Patients Services
  • Being pro-active in operational ownership of solutions to improve service to customers and patients
Desirable Qualifications, Training & Experience
  • Call Centre background and experience
  • Good general IT skills - specifically Excel and data driven applications
  • Previous experience of managing a team, ideally within a customer/patient focused environment
  • Healthcare experience would be desirable

Apply now

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LJA-78057225Archant-jobg8-8081226392019-12-07T00:00:00Patient Services Team LeaderJob Title: Patient Services Team Leader
Sector: Healthcare/Call Centre
Location: Harlow, Essex
Contract: Permanent
Salary: £30,000 pa circa + benefits
Start Date: ASAP - happy to wait for notice periods
Your World Healthcare are working in partnership with a leading end-to-end healthcare service provider, based in Harlow. Our client are passionate about what they do and the difference they make to their patients' lives.
If you are someone who has extensive team management and leadership experience, ideally from a call centre and/or healthcare background, please get in touch - this is an exciting role for someone who has the right levels of resilience, leadership qualities and the vision to help transform a service.
Job Purpose
Leading a team of people who are responsible for coordinating the delivery of medical supplies and care to patients. From the point of order, through to the delivery of the medical supplies, the Team Leader motivates and manages the performance of their team to ensure the best customer service levels are achieved.
The successful applicant for this position will be a strong promoter of operational performance and actively work with other leads within the business to achieve the best solutions to any issues that arise.
Are you the ideal candidate?
To be successful in this role, the ideal candidate will be an effective leader that will inspire their team - developing trust and respect, stimulating production and efficiency in the workplace.
Typically, you'll be:
  • An example of Integrity
  • Customer centric, puts customer & patient first
  • Is accountable for the performance of their team
  • Respectful to others
  • Inspires Excellence
  • Skilled at different methods of communication
  • Organized
  • Confident in the Team
  • Fair and Kind
  • Influential
  • Willing to delegate and support others in their development
Essential Duties & Responsibilities
  • Mobilising the team effectively to achieve high standards and results
  • Monitor team performance throughout the day and take actions to ensure targets are achieved
  • Coaching performance and identifying training needs
  • Service delivery of Key Performance Indicators (KPIs) as established by the Team Head and Department Head
  • Completing Return to Works (RTWs) and absence management in line with Lloyds Pharmacy Clinical Homecare Policy
  • Completing regular 1-2-1's and feedback with your team members
  • Ensuring team adhere to all policy and instructions
  • Encourage Team engagement in the ICARE values
  • Understand and communicate key messages effectively to team members
  • Actively ensure that team are suitably informed of therapies and appropriate patient care in respect of patient care and process
  • Attend operational reviews, giving a professional and concise picture of the operational performance of Patients Services
  • Being pro-active in operational ownership of solutions to improve service to customers and patients
Desirable Qualifications, Training & Experience
  • Call Centre background and experience
  • Good general IT skills - specifically Excel and data driven applications
  • Previous experience of managing a team, ideally within a customer/patient focused environment
  • Healthcare experience would be desirable
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UKUnited Kingdom
46Permanent8Full-timeNULL1.501107Call Centres139Customer Services363700668UKUnited Kingdomen-GB

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Job ad details
Published
07-12-2019
Expires
03-01-2020
Job ID
LJA-78057225
Jobtype
Permanent
Full-time
Job sector
Call Centres, Customer Services