Office & Business Support Manager, East, Norfolk, Norwich –
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Office & Business Support Manager

Norwich, Norfolk

Job ad details
Job ID
Job type
Salary level
£24,000 - £24,000  per year
Job sector
Admin, Secretarial, PA, Human Resources, IT, Telecoms, Management & Business, Recruitment, Childcare & Nursery

Norwich Business Improvement District (BID) has been developed with business partners to identify a set of initiatives that will make a real difference to the success of Norwich city centre businesses.

The BID Business Plan will deliver a clear positive impact on the vitality and vibrancy of the city centre and the success of the businesses within it, with funding over £5m over the five years.

Office & Business Support Manager

Reporting to: BID Director
Salary: £24,000
Hours: 37.5 per week
Holiday: 25 days p.a. plus English Bank Holidays
Pension: Up to 6% Employee contribution with a matched up to 6% Employer contribution
Notice Period: Three months after a successful three month probation period
Other: Statutory entitlements

Role Summary:

1. To oversee and manage the clerical and administration function of the BID
2. To manage the office space and facilities of the company
3. To coordinate HR functions and recruitment administration
4. To manage the content management systems, internal databases and company IT infrastructure
5. To manage the accounts function through logging, inputting and coordinating the invoicing of the BID
6. To oversee, implement and manage the BID engagement with the business community (including meetings, board and workstrands)
7. To coordinate the BID award applications
8. To line manage paid apprentice and voluntary staff as required
9. Coordination of quotes, print, design and distribution of BID reports and documents
10. To support the BID Director in delivering the aims of the BID Company

Key Responsibilities:

Office Administration

Manage key administrative functions and staff including post, email, photocopying and printing, organising meetings, arranging appointments, booking transport and accommodation, ordering stationery, preparing letters, presentations and reports.

Implement and manage procedures and office administrative systems.

Attend board meetings and provide timely and accurate minutes of the meetings.

Oversee and manage the office and facilities of the BID.

Ability to lead, inspire and motivate an individual or team.

Work with the Exec Director and senior management team to deliver projects, activities and services to deliver the BID Business Plan.

Manage and maintain the BID business contact database.

Manage and maintain the IT and telephone functions for Norwich BID.

Engagement and Communication

Manage the organisation and despatch of mailings to members and other organisations, by post and by e-mail.

Manage the engagement with the business community through direct B2B communication via email and other appropriate channels.

Oversee and manage enquiries from members and other organisations, including requests for briefings, reports and other written materials.

Oversee and manage the BIDs applications for awards and accreditation

Coordinate and produce publicity and promotional materials, including leaflets and newsletters.

Work with other businesses, partners and organisations on BID projects, liaising and communicating as appropriate.

Coordinate complaints and enquiries from businesses, partners and organisations.

Coordinate Norwich BID project information being inputted onto the database and is maintained and up to date with relevant details.

Person Specifications:


Degree level or equivalent work experience


2 years relevant administration or management experience in a commercial or voluntary business or organisation
Relevant office coordination or management experience
Relevant business engagement experience
Relevant line management experience
Proven accounts and financial inputting experience, knowledge of Xero desirable


Proven administration experience
Proven supervision or management of an office environment
Proven B2B engagement experience
Proven ability to motivate and manage individuals
Excellent software skills, including word-processing, spreadsheets, internet procedures, and database applications
A clear ability to coordinate office or project activities
Excellent written and verbal communication skills
Excellent funding, award and application completion skills
Good interpersonal and communication skills with the confidence to liaise with a wide group of public and private sectors
Good time management skills with the ability to prioritise a varied and diverse workload and to work independently
PRINCE 2/ project management desirable


Proactive and passionate about improving the city
Ability to work in a team
Good motivator of colleagues
Proactive and flexible working approach
Flexible towards working hours, with events at evenings and weekends

To apply please send your CV and covering letter, evidencing how you meet the core criteria,  by clicking the 'apply via email' button.

For an informal discussion please contact: Stefan Gurney on 01603 727930 or email

Closing date: Sunday April 29th.

Apply now

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Job ad details
Job ID
Salary level
£24,000 - £24,000  per year
Job sector
Admin, Secretarial, PA, Human Resources, IT, Telecoms, Management & Business, Recruitment, Childcare & Nursery