IT Support Technician
The Sainsbury Laboratory (TSL) is seeking to recruit an IT Support Technician to provide local, day to day support for desktop computing requirements within the laboratory. Our end users work in both Windows and macOS environments and use a range of standard office and scientific software.
Supporting a diverse population of scientific and support staff, the post holder will report to the Laboratory Manager.
The main responsibilities of the post holder will include:
Provision of local Helpdesk support for TSL
Trouble-shooting hardware and software problems, including on mobile devices
Supporting staff with use of Microsoft Windows, macOS and associated software applications (e.g. Microsoft Office, web browsers, EndNote)
Advising on the purchase of hardware & software
Assisting the Laboratory Manager in maintaining PCs and software attached to scientific equipment
Upkeep of the TSL Intranet, development of new intranet pages and management of intranet pages
Documenting tasks and processes
Provision of IT support and solutions for projects
Ensuring new users have access to their PC and the network promptly
Interfacing regularly with the NBIP Computing helpdesk (Norwich BioScience Institutes Partnership provide network infrastructure and support for the institutes on the Norwich Research Park)
Supporting leavers of TSL with any computing requirements.
Required skills and knowledge
In-depth knowledge of Windows Active Directory, domain management and Network Technologies (LAN/WLAN/WAN)
In-depth knowledge of Windows and macOS
Experience with CMS
Ability to perform hardware maintenance tasks
Good communication skills (written and oral)
Excellent interpersonal skills and ability to work well within a team
Able to work in a methodical and documented manner, to multi-task and prioritise work around deadlines.
A strong ability to work calmly under pressure.
Outstanding problem solving skills
Candidates should be highly motivated individuals with a computing-oriented degree or HND. Salary will be within the UEA Technical staff Grade 5 scale at between £21,220 and £24,565 p.a; the appointment level will reflect qualifications, skills, knowledge and achievements.
Applicants should provide a CV, including the names and contact details of two referees, and a covering letter addressing the selection criteria.
Applications may be submitted online from the TSL website by clicking on the apply via website button. Alternatively applications may be submitted, quoting the reference number below, by e-mail, again by clicking on the apply via email buttonor by post to Kim Wood, HR Manager, The Sainsbury Laboratory, Norwich Research Park, Norwich NR4 7UH, UK.
Closing Date: Monday 27th March 2017.
Please quote reference number SF02/2017 if applying by email or post.
The Sainsbury Laboratory is a charitable company of ~100 research scientists and support staff and a world leader in plant science. We are based on the Norwich Research Park, funded by the Gatsby Charitable Foundation, and closely linked to University of East Anglia and the John Innes Centre.
For more information visit www.tsl.ac.uk