Help Desk/ Maintenance Coordinator, South East, Essex, Loughton – Jobs24.co.uk
Note that this advert has expired!
The application deadline for the job advertisement has been exceeded, and the post can no longer sought. Advertisement is shown for reference purposes only

Help Desk/ Maintenance Coordinator

 

Loughton, Essex

Published
05-01-2019
Job ad details
Published
05-01-2019
Expires
21-01-2019
Job ID
LJA-69347793
Job type
Permanent
Full-time
Salary level
£25,000 - £28,000  per year
Job sector
Mechanical/Engineering


Help Desk/ Maintenance Coordinator Duties & Responsibilities:

This is a key role within the Helpdesk Team that is responsible for delivering excellence in customer service at all times, ensuring all company service delivery KPI`s are being met and exceeded where ever possible. It requires this person to be effective in call handling and management, dealing with customers, engineers and other stakeholders to ensure that quality service delivery are the top priorities.

Duties & Responsibilities:

  • Service and Communication
  • Responsible for the maintenance engineer job scheduling.
  • Ensure that all incoming communications from all stakeholders are handled quickly and efficiently, ensuring any issues are escalated to the correct resource where necessary.
  • Effectively handle and prioritise any challenging Client issues appropriately and escalating where necessary to ensure matters are dealt with within the SLA’s agreed upon
  • Effective management of the quoted works process on the service management system, ensuring all deadlines for completion are met.
  • Liaise with suppliers and subcontractors to ensure excellent service delivery.
  • Effective logging and management of all jobs onto the service management system as required, ensuring that any relevant information is obtained and recorded as required.
  • Ensure correct certification is received, supplied to the client and copies saved in the management system.
  • Check and process engineer's incoming reports on management system, monitoring for any discrepancies, ensuring accuracy and relevance, reporting back to engineers or manager where relevant.
  • Shut down jobs within the targets set ensuring accuracy prior to passing through for invoicing
  • Recognise and escalate any internal issues related to sites or engineers to the appropriate person in a timely manner.
  • Update client information resources appropriately, sending client information as required.
  • Manage own time effectively to ensure all daily objectives are met.


Help Desk Coordinator Qualifications and Key Skills:

  • Ideally a background in FM / Maintenance sector
  • Problem solving and decision-making skills
  • Ability to multi task in high pressured environment
  • Excellent communication skills
  • Excellent telephone manner
  • Excellent organisational skills
  • PC literate


Help Desk Coordinator Salary Package:

  • Competitive salary: £25k-£28k

Apply now

Share this job

Jobs from this employer

 
£30,000 - £50,000 per year

 
£28,000 - £32,000 per year

 
£18,667 per year
More jobs like this

Share this job

Job ad details
Published
05-01-2019
Expires
21-01-2019
Job ID
LJA-69347793
Jobtype
Permanent
Full-time
Salary level
£25,000 - £28,000  per year
Job sector
Mechanical/Engineering