Flexible Worker Advisor, South East, Hampshire, Southampton – Jobs24.co.uk
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Flexible Worker Advisor

NHS Professionals

Southampton, Hampshire

Published
16-01-2020
Job ad details
Published
16-01-2020
Expires
12-02-2020
Job ID
LJA-78923749
Job type
Permanent
Full-time
Job sector
Admin, Secretarial, PA

Flexible Worker Advisor
Vacancy ID: 587
Location: Trust Based
Position: Administration
Salary Details: Band 3 £17,700 - £20,200 per annum
Advertising End Date: 22 Jan 2020
Vacancy Type: Permanent
About The Role
Location: Moorgreen Hopsital, Botley Road, West End, Southampton, SO30 3JB

The primary responsibility of this role is to provide on-site customer support for NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful.
The flexible worker will look to the the Flexible Worker Advisor for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.
Key Tasks:
Develop working relationships with Ward Managers, Flexible Workers and internal NHS Professionals Departments
To provide a point of contact for high volumes of telephone, email and face to face enquiries for the Trust and our healthcare professionals (Bank Members), responding to their queries.
Maintain accurate documentation and records and escalating matters as appropriate
Participate in the recruitment process of our healthcare workers by checking all documentation, ensuring it meets compliance requirements and forwarding to the relevant department
Excellent organisation skills and resilience
Strive in a busy environment along with enthusiasm
Proactive attitude with a can do approach
About The Candidate
Demonstrable work experience in a service-driven, process-based business environment.
Experience of training, coaching and motivating staff.
Excellent interpersonal communication skills including good written and oral English.
Ability to build effective working relationships with internal and external stakeholders across a wide range of professional and managerial groups.
Ability to negotiate with all stakeholders with tact and discretion.
Strong influencing/assertiveness skills
Proven ability to lead by example.
Ability to appraise, motivate and develop team members to improve performance.
Strong time management and resource planning skills and ability to work to priorities and deadlines.
Commitment to continuous improvement for people, processes, procedures and systems.
Good typing and keyboard skills.
Comprehensive working knowledge of Microsoft packages including Word, Excel and Powerpoint

If you are looking for a fresh challenge, love working on the front line engaging with people and have the personality, flexibility, knowledge and experience required to help us deliver a high level of service to our clients, along with the ability to work in a highly motivated and performance driven team, then we want to hear from you.
About The Company
NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.
We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.
We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.
NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.
Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.
What perks are we offering in return?
Competitive salary with the opportunity for progression for exceptional performers
27 days' annual leave per year plus 8 public holidays
Access to a stakeholder pension scheme
Health and wellbeing support
Access to a discount scheme and an employee recognition scheme.
Agile working
Ability to buy and sell annual leave
Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.
We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

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LJA-78923749Archant-jobg8-8287429632020-01-16T00:00:00Flexible Worker AdvisorFlexible Worker Advisor
Vacancy ID: 587
Location: Trust Based
Position: Administration
Salary Details: Band 3 £17,700 - £20,200 per annum
Advertising End Date: 22 Jan 2020
Vacancy Type: Permanent
About The Role
Location: Moorgreen Hopsital, Botley Road, West End, Southampton, SO30 3JB

The primary responsibility of this role is to provide on-site customer support for NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful.
The flexible worker will look to the the Flexible Worker Advisor for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.
Key Tasks:
Develop working relationships with Ward Managers, Flexible Workers and internal NHS Professionals Departments
To provide a point of contact for high volumes of telephone, email and face to face enquiries for the Trust and our healthcare professionals (Bank Members), responding to their queries.
Maintain accurate documentation and records and escalating matters as appropriate
Participate in the recruitment process of our healthcare workers by checking all documentation, ensuring it meets compliance requirements and forwarding to the relevant department
Excellent organisation skills and resilience
Strive in a busy environment along with enthusiasm
Proactive attitude with a can do approach
About The Candidate
Demonstrable work experience in a service-driven, process-based business environment.
Experience of training, coaching and motivating staff.
Excellent interpersonal communication skills including good written and oral English.
Ability to build effective working relationships with internal and external stakeholders across a wide range of professional and managerial groups.
Ability to negotiate with all stakeholders with tact and discretion.
Strong influencing/assertiveness skills
Proven ability to lead by example.
Ability to appraise, motivate and develop team members to improve performance.
Strong time management and resource planning skills and ability to work to priorities and deadlines.
Commitment to continuous improvement for people, processes, procedures and systems.
Good typing and keyboard skills.
Comprehensive working knowledge of Microsoft packages including Word, Excel and Powerpoint

If you are looking for a fresh challenge, love working on the front line engaging with people and have the personality, flexibility, knowledge and experience required to help us deliver a high level of service to our clients, along with the ability to work in a highly motivated and performance driven team, then we want to hear from you.
About The Company
NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.
We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.
We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.
NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.
Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.
What perks are we offering in return?
Competitive salary with the opportunity for progression for exceptional performers
27 days' annual leave per year plus 8 public holidays
Access to a stakeholder pension scheme
Health and wellbeing support
Access to a discount scheme and an employee recognition scheme.
Agile working
Ability to buy and sell annual leave
Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.
We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.
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UKUnited Kingdom
46Permanent8Full-timeNULL1.501102Admin, Secretarial, PA363942984UKUnited Kingdomen-GB

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Job ad details
Published
16-01-2020
Expires
12-02-2020
Job ID
LJA-78923749
Jobtype
Permanent
Full-time
Job sector
Admin, Secretarial, PA