Field Support Specialist, West Midlands, Birmingham, Dorridge – Jobs24.co.uk
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Field Support Specialist

 

Dorridge, Birmingham

Published
02-11-2018
Job ad details
Published
02-11-2018
Expires
19-11-2018
Job ID
LJA-67355567
Job type
Permanent
Full-time
Salary level
£45,000 - £55,000  per year
Job sector
Mechanical/Engineering

**FIELD SUPPORT SPECIALIST - Midlands - Up to £55,000pa**

Role Description
As a Field Support Specialist, you will play an important role in installing and maintaining infotainment products in a range of vehicles in diverse and sometimes challenging environments. This technology has been scientifically proven to reduce driver fatigue events by more than 90%.
The Operations team collaborates with customers and internal teams to provide a positive experience of our products and services. Our client are seeking an experienced Vehicle Installation Manager to join our UK team and be part of our continuing success.

The main purpose of this role is to provide technical support for products, particularly in a field environment. In doing so the Field Support Specialist will be responsible for:
Installation of products into customer vehicles and equipment
Training of customer and sub-contracted installers in accordance with the companies training processes and procedures
Contribute to the Quality Assurance of hardware products
Configuration and field testing of products
After sales technical support including fault finding, warranty and maintenance support
Contribute to the ongoing review and production of technical documents and publications
Provide advice and assistance to the Operations Team in the conduct of technical training
Assist Operations Account Manager to schedule installations in accordance with operational requirements

Qualifications, Skills and Experience:

Essential
Non-provisional Driver's Licence
Valid passport
Proficiency in the MS Office suite of products

Preferred
Electrical or auto electrical trade qualification
Practical understanding of network technology
Demonstrated technical and fault-finding skills
Prior vehicle installation experience
Certificate IV in Training and Assessment (or equivalent)
Understanding of and willingness to comply with relevant WH&S requirements
Willing to travel at short notice and operate in remote locations and for long days (must be prepared to be drug and alcohol tested prior to attending customers' sites)
Ability to work from home, including willingness to install and maintain a test bench in that location
Excellent interpersonal communication skills, including the ability to explain complex technical concepts to a non-technical audience
Excellent customer service and support skills

Key Elements & Activities of the Role:
Installing SM product into client vehicles, often in remote localities
Providing written reports pre and post install
Supervising, training and advising contracted installers and technicians
Technical support and fault diagnosis on installed systems
Remote fault detection and remediation
Contribute to development and maintenance of written technical publications
Quality control over installations
Ensure installations are conducted safely
Coordinating individual travel arrangements

Please submit your CV now to be considered for this position. Jordan Hyde is the consultant managing this assignment and can be contacted on if you have you any queries. Ref: 819970

Advantage Resourcing is a service driven recruitment consultancy.

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Job ad details
Published
02-11-2018
Expires
19-11-2018
Job ID
LJA-67355567
Jobtype
Permanent
Full-time
Salary level
£45,000 - £55,000  per year
Job sector
Mechanical/Engineering