Customer Technical Support Representative, East, Norfolk, Norwich – Jobs24.co.uk
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Customer Technical Support Representative

Technique Recruitment Solutions

Norwich, Norfolk

Published
12-03-2020
Job ad details
Published
12-03-2020
Expires
09-04-2020
Job ID
330208862
Job type
Full-time
Permanent
Job sector
Accounting and Finance, Banking & Insurance, Mechanical/Engineering, Marketing and PR, Media,Creative, Design , Sales, IT, Telecoms, Skilled Trades, Customer Services

Our client is a leading global machinery manufacturer based in Norwich.

Due to internal promotion they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 25% travel with visits between 2 days-2 weeks on average.

The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package.

Key Accountabilities  

-Continuous improvement and development of product performance at customer sites. 

-Provision of Technical Support to customers and Agents as required by completing the key duties outlined below.  

-Development of Communication between company, Agents and Customers. 

Key Duties and Responsibilities  

    • Undertaking audits of installed equipment and Field Service effectiveness 
    • Visit packhouse/customers as directed, to determine a mutually satisfactory labelling solution to label difficult to label products. 
    • Participation in product/component trials. 
    • Developing a complete understanding of all customer related equipment requirements. 
    • Investigate and develop labelling improvements and work with Engineering and Production to implement those changes. 
    • Participate in the Market Management Group approach to supporting the various regions around the world. 
    • Improvement of Labelling Best Practices and Equipment Performance Specifications. 
    • Advise agents of equipment and assembly enhancements to promote efficient integration and performance of equipment. 
    • Provide the leading coordination function for specific agent support and liaison as directed by the Senior Technical Service Manager. 
    • Translation of Equipment Requirements to enable a suitable linkage between Engineering and Marketing functions. 
    • Training Sales & Marketing, agents and customers on the features of equipment 
    • Development and provision of Technical Sales support to Marketing functions and Agents Sales Representatives. 
    • Visit potential customers as directed, world-wide to ensure that labelling systems are specified correctly. 
    • Establish and maintain a Case Study file advising typical installation layouts for the various product types. 
    • Collect suitable information to enable preparation of line layouts for submission to the Agent/Customer until a satisfactory solution is concluded. 
    • Liaison with third party Equipment manufacturers to ensure correct integration of equipment. 

  

Person Specification 

-Degree in an appropriate subject or equivalent qualification or experience

-Proven knowledge of working with agents, customers and internal stakeholders of an international organisation. 

-Proven knowledge of customer service, preferable in a Fresh produce environment 

-Managing Operational budgets 

-Producing and reading reports 

-Excel, Microsoft Word, Outlook intermediate level 

-Data analysis and presentation 

-Full UK Driving license with no travel restrictions


Benefits:
  

Bonus scheme  

On-site parking  

Profit sharing/share options  

Flexible working hours  

Full-time, Permanent 

 

Technique Recruitment Solutions are a specialist engineering recruitment company based in Norfolk

To apply, please click on the apply via email button

 

Apply now

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3302088622020-03-12T10:17:56.177Customer Technical Support Representative

Our client is a leading global machinery manufacturer based in Norwich.

Due to internal promotion they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 25% travel with visits between 2 days-2 weeks on average.

The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package.

Key Accountabilities  

-Continuous improvement and development of product performance at customer sites. 

-Provision of Technical Support to customers and Agents as required by completing the key duties outlined below.  

-Development of Communication between company, Agents and Customers. 

Key Duties and Responsibilities  

    • Undertaking audits of installed equipment and Field Service effectiveness 
    • Visit packhouse/customers as directed, to determine a mutually satisfactory labelling solution to label difficult to label products. 
    • Participation in product/component trials. 
    • Developing a complete understanding of all customer related equipment requirements. 
    • Investigate and develop labelling improvements and work with Engineering and Production to implement those changes. 
    • Participate in the Market Management Group approach to supporting the various regions around the world. 
    • Improvement of Labelling Best Practices and Equipment Performance Specifications. 
    • Advise agents of equipment and assembly enhancements to promote efficient integration and performance of equipment. 
    • Provide the leading coordination function for specific agent support and liaison as directed by the Senior Technical Service Manager. 
    • Translation of Equipment Requirements to enable a suitable linkage between Engineering and Marketing functions. 
    • Training Sales & Marketing, agents and customers on the features of equipment 
    • Development and provision of Technical Sales support to Marketing functions and Agents Sales Representatives. 
    • Visit potential customers as directed, world-wide to ensure that labelling systems are specified correctly. 
    • Establish and maintain a Case Study file advising typical installation layouts for the various product types. 
    • Collect suitable information to enable preparation of line layouts for submission to the Agent/Customer until a satisfactory solution is concluded. 
    • Liaison with third party Equipment manufacturers to ensure correct integration of equipment. 

  

Person Specification 

-Degree in an appropriate subject or equivalent qualification or experience

-Proven knowledge of working with agents, customers and internal stakeholders of an international organisation. 

-Proven knowledge of customer service, preferable in a Fresh produce environment 

-Managing Operational budgets 

-Producing and reading reports 

-Excel, Microsoft Word, Outlook intermediate level 

-Data analysis and presentation 

-Full UK Driving license with no travel restrictions


Benefits:
  

Bonus scheme  

On-site parking  

Profit sharing/share options  

Flexible working hours  

Full-time, Permanent 

 

Technique Recruitment Solutions are a specialist engineering recruitment company based in Norfolk

To apply, please click on the apply via email button

 

Our client is a leading global machinery manufacturer based in Norwich. Due to internal promotion they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 25 travel with visits between 2 days-2 weeks on average. The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package. Key Accountabilities -Continuous improvement and development of product performance at customer sites. -Provision of Technical Support to customers and Agents as required by completing the key duties outlined below. -Development of Communication between company, Agents and Customers. Key Duties and Responsibilities Undertaking audits of installed equipment and Field Service effectiveness Visit packhouse customers as directed, to determine a mutually satisfactory labelling solution to label difficult to label products. Participation in product component trials. Developing a complete understanding of all customer related equipment requirements. Investigate and develop labelling improvements and work with Engineering and Production to implement those changes. Participate in the Market Management Group approach to supporting the various regions around the world. Improvement of Labelling Best Practices and Equipment Performance Specifications. Advise agents of equipment and assembly enhancements to promote efficient integration and performance of equipment. Provide the leading coordination function for specific agent support and liaison as directed by the Senior Technical Service Manager. Translation of Equipment Requirements to enable a suitable linkage between Engineering and Marketing functions. Training Sales & Marketing, agents and customers on the features of equipment Development and provision of Technical Sales support to Marketing functions and Agents Sales Representatives. Visit potential customers as directed, world-wide to ensure that labelling systems are specified correctly. Establish and maintain a Case Study file advising typical installation layouts for the various product types. Collect suitable information to enable preparation of line layouts for submission to the Agent Customer until a satisfactory solution is concluded. Liaison with third party Equipment manufacturers to ensure correct integration of equipment. Person Specification -Degree in an appropriate subject or equivalent qualification or experience -Proven knowledge of working with agents, customers and internal stakeholders of an international organisation. -Proven knowledge of customer service, preferable in a Fresh produce environment -Managing Operational budgets -Producing and reading reports -Excel, Microsoft Word, Outlook intermediate level -Data analysis and presentation -Full UK Driving license with no travel restrictions Benefits: Bonus scheme On-site parking Profit sharing share options Flexible working hours Full-time, Permanent Technique Recruitment Solutions are a specialist engineering recruitment company based in Norfolk To apply, please click on the apply via email button10per year11000000000aUK_A_NORUKUnited Kingdom243GBP2020-04-09T00:00:0000010EuropeUnited KingdomEastNorfolkNorwich3624641Technique Recruitment Solutions11The Old BarnChurch Farm, Old Fakenham RoadNR9 5STAttlebridge01603733144UKUnited Kingdom3624641_logo_small.gif0katrinamassingham@technique-solutions.co.ukUKUnited KingdomUKUnited Kingdom8Full-time46Permanent112-03-202009-04-202012-03-202009-04-202009-04-202012-03-202009-04-2020Customer Technical Support Representative2English3Fluent114960522Customer Advice4ExpertSales114960538Customer care and service4ExpertSales114962994Sales and customer service4ExpertSales214913Project Engineer913230Customer Service Worker933188Technical Consultant101Accounting and Finance106Banking & Insurance112Mechanical/Engineering121Marketing and PR122Media,Creative, Design 127Sales130IT, Telecoms134Skilled Trades139Customer Services362971415AlisonWhite
Prospect House
Rouen RoadNR1 1REalison.white@archant.co.uk01603772115NorwichUKUnited Kingdom
en-GB

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Job ad details
Published
12-03-2020
Expires
09-04-2020
Job ID
330208862
Jobtype
Full-time
Permanent
Job sector
Accounting and Finance, Banking & Insurance, Mechanical/Engineering, Marketing and PR, Media,Creative, Design , Sales, IT, Telecoms, Skilled Trades, Customer Services
Add to saved