Customer Services Advisor Vacancy, East, Cambridgeshire – Jobs24.co.uk
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Customer Services Advisor Vacancy

Cambridgeshire

Published
15-06-2018
Job ad details
Published
15-06-2018
Expires
06-07-2018
Job ID
329831155
Job type
Full-time
Permanent
Job sector
Customer Services

Do you have a passion for Customer service?
Customer Services Advisor Vacancy
Fleet Assist is the UK's leading vehicle network manager and service booking company based in Perry and responsible for a fleet of over 890,000 vehicles. We are looking for friendly and professional people to become part of our Customer Services Team.
The office-based role will focus on administering the complaints process and will include:
* Be a point of contact for all escalated customer issues, reviewing customer concerns in an empathetic and professional manner.
* Investigate customer issues with the suppliers, highlighting key areas which caused the complaint to happen and where liability sits
* Liaise with customers via phone and e-mail to keep them informed on the progress of their complaint, and managing their expectations
* Use the system, tools and evidence available to provide support on the case, helping justify how the outcomes was reached
* Deliver complaints outcomes by creating individual bespoke emails, clearly stating the outcome and the reasoning behind the decision
* Identify common and root causes on customer issues, making recommendations with a view to minimise reoccurring complaints, improving the overall customer journey
The Successful Candidate will have:
* Experience of working within a service led environment
* Excellent communication skills, via written and phone
* Sound basic experience of using Microsoft Word and Excel
* An empathetic and patient manor
* Comfortable working within a team or on your own

To find out more please email your CV and current remuneration to carly.peacock@fleetassist.co.uk

Apply now

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Job ad details
Published
15-06-2018
Expires
06-07-2018
Job ID
329831155
Jobtype
Full-time
Permanent
Job sector
Customer Services