Customer Service Technician, South East, London, North West London, Belsize Park – Jobs24.co.uk
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Customer Service Technician

 

Belsize Park, North West London, London

Published
02-02-2019
Job ad details
Published
02-02-2019
Expires
15-02-2019
Job ID
LJA-70329359
Job type
Permanent
Full-time
Salary level
£23,861 - £23,861  per year
Job sector
Mechanical/Engineering

Customer Service Technician 

This is an exciting opportunity to join our Smart Dispense Quality Service Team. 

Innserve is the largest independent provider of technical services support to the UK brewing industry and are the chosen supplier of specialist technical services for Heineken UK. Working in close partnership with our Heineken UK customers, we look to ensure that the highest standard of customer service is delivered every time. We’ve ambitious goals and we know it’s the expertise and enthusiasm of our people that fuels our continual growth. Right now we are looking for some outstanding Smart Dispense Customer Service team members to join our expanding team. 

Heineken are leading the way with innovation in the draught dispense of beer and cider. In line with their number one value of delivering “A passion for Quality”, the Heineken Smart Dispense system is at the forefront of this innovation which looks to give their customers a differentiator in which to drive their own quality agenda. Heineken’s unrivalled portfolio of draught brands includes Foster’s, Strongbow John Smith’s, Desperados and of course the world – renowned Heineken. 

Position: Smart Dispense Service Technician 
Location: South London 
Job type: Full Time, Permanent 
Hours: 43 hours per week, Monday to Friday 
Salary: £23,861.40 per annum inclusive of pensionable salary, £2,500 p.a. London Weighting (reside within the M25) and an expected £2,500 p.a. discretionary incentive paid quarterly (subject to Company performance against targets). 
Benefits: Vehicle, Pension 

About the role: 

As part of our one of our regional teams you will be responsible for giving our Smart Dispense customers the very best customer service experience every time. This will involve visiting a wide range of licensed premises every four weeks carrying out a detailed technical and quality health check of the Smart Dispense system ensuring the continued great quality of dispense of the Heineken portfolio. By visiting these premises on a regular basis it will allow you the opportunity to help build the customer’s business by ensuring the continued great quality of dispense of the Heineken portfolio. With an eye for detail you will become our customer’s draught beer & cider quality champion. 

About you: 

You don’t have to have any previous technical experience in our industry or similar although if you do this will help in your development. We can, and will develop these practical skills with you. It’s your customer service skills, determination to succeed and deliver a great customer experience with a positive can do attitude that we want. 

Safety will be your number one priority, and you will actively contribute to our zero accident culture through leading by example and ensuring you deliver high standards of cleanliness and reliability when on our customer’s premises. 

Next Steps: 

If this sounds like a journey you’d like to join we’d love to hear from you. 

The ideal candidate will live in the Sidcup / South London area. 

Innserve is committed to being an equal opportunity employer. 

You may have experience of the following: Customer Service, Customer Service Technician, Service Technician, Field Technician, field Service Technician, Maintenance Technician, Customer Service, Field Service Engineer, Installation, Repairs, Smart Dispense Technician, etc.

Apply now

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Job ad details
Published
02-02-2019
Expires
15-02-2019
Job ID
LJA-70329359
Jobtype
Permanent
Full-time
Salary level
£23,861 - £23,861  per year
Job sector
Mechanical/Engineering