Customer Service Agent- German, North West, Greater Manchester, Manchester – Jobs24.co.uk
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Customer Service Agent- German

Matt Burton

Manchester, Greater Manchester

Published
03-01-2020
Job ad details
Published
03-01-2020
Expires
31-01-2020
Job ID
LJA-78651640
Job type
Permanent
Full-time
Salary level
£15,000 - £18,500  per year
Job sector
Hospitality and Catering, Travel and Tourism

If you're looking for an Inbound Customer Service opportunity with a global business that promotes positive change, development and career progression then this is the role for you.

We are currently offering some fantastic benefits including;

  • Bonus and on target related earnings
  • Increased rewards for speaking a second (or third) language
  • Excellent staff discounts on flights around the world!
  • Real career progression - a company built around developing people
  • Free on-site parking

All you need to be considered for a telephone interview is the ability to speak English and German/Czech. More information is outlined below, apply now to start your journey!

As a Customer Service Advisor, you will be responsible for booking flights, managing existing flights/bookings, managing customer queries and general customer care.

This role will involve dealing with people from across the globe, so you must be able to speak English and German OR Czech fluently.

About you:

  • Experience in customer service, ideally in a contact centre-based role
  • Fluent in spoken and written English & German/Czech
  • Excellent telephone manner
  • Legal right to work in the UK
  • Additional language skills favourable

About the role:

  • Taking inbound calls from customers and confirming bookings
  • Managing customer requests and handling customer queries efficiently
  • Change reservations and upsell alternatives flights where services are full/unavailable
  • Using internal systems to quote and sell tickets
  • Offer all company special products, promotions, and offers at all times.
  • Convert calls to sales opportunities where applicable

Apply now

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LJA-78651640Archant-jobg8-8215672172020-01-03T00:00:00Customer Service Agent- German

If you're looking for an Inbound Customer Service opportunity with a global business that promotes positive change, development and career progression then this is the role for you.

We are currently offering some fantastic benefits including;

  • Bonus and on target related earnings
  • Increased rewards for speaking a second (or third) language
  • Excellent staff discounts on flights around the world!
  • Real career progression - a company built around developing people
  • Free on-site parking

All you need to be considered for a telephone interview is the ability to speak English and German/Czech. More information is outlined below, apply now to start your journey!

As a Customer Service Advisor, you will be responsible for booking flights, managing existing flights/bookings, managing customer queries and general customer care.

This role will involve dealing with people from across the globe, so you must be able to speak English and German OR Czech fluently.

About you:

  • Experience in customer service, ideally in a contact centre-based role
  • Fluent in spoken and written English & German/Czech
  • Excellent telephone manner
  • Legal right to work in the UK
  • Additional language skills favourable

About the role:

  • Taking inbound calls from customers and confirming bookings
  • Managing customer requests and handling customer queries efficiently
  • Change reservations and upsell alternatives flights where services are full/unavailable
  • Using internal systems to quote and sell tickets
  • Offer all company special products, promotions, and offers at all times.
  • Convert calls to sales opportunities where applicable
NULL0NULL1015000.000018500.0000per year0IUK_A_NORUKUnited Kingdom243GBP2020-01-31T00:00:000000https://www.jobg8.com/Traffic.aspx?6dJLQ3jDx1sH%2fvyYEXo7IAdEuropeUnited KingdomNorth WestGreater ManchesterManchester2968643Matt Burton11UKUnited Kingdom0363855860
UKUnited Kingdom
46Permanent8Full-timeNULL1.501116Hospitality and Catering131Travel and Tourism363855860UKUnited Kingdomen-GB

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Job ad details
Published
03-01-2020
Expires
31-01-2020
Job ID
LJA-78651640
Jobtype
Permanent
Full-time
Salary level
£15,000 - £18,500  per year
Job sector
Hospitality and Catering, Travel and Tourism