Customer Service Advisor, East, Norfolk, Norwich – Jobs24.co.uk
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Customer Service Advisor

Smurfit Kappa Sheetfeeding

Norwich, Norfolk

Published
08-08-2019
Job ad details
Published
08-08-2019
Expires
20-08-2019
Job ID
330070220
Job type
Full-time
Temporary
Contract/Project/Casual
Fixed Term
Job sector
Admin, Secretarial, PA, Manufacture, Production, Sales, Customer Services

Customer Service Advisor Norwich (1 year maternity cover)

Salary: £competitive, depending on experience

Smurfit Kappa Sheetfeeding are one of the UKs largest producers of corrugated packaging for the Trade. We have a vision of becoming an indispensable partner to our customers delivered through operational excellence and a highly engaged workforce. We are currently looking for a full time Customer Service Advisor to cover maternity leave, within our internal sales team at our Norwich Site.

The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer queries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include:

-Dealing with customer calls as the first point of contact, ensuring the best possible customer service is provided at all times

-Processing customer orders in a timely manner in line with key performance indicators

-Processing customer complaints in line with business processes and ensuring customers are kept up to date

-Developing strong professional relationships with customers and colleagues alike and;

-Identifying opportunities to enhance the customer experience by making service improvement recommendations

To be successful in this role, candidates will need to demonstrate:

-Excellent Communication Skills both oral and written communication skills with a high level of numeracy

-A passion for customer care

-Ability to work as part of a team as well as on their own initiative

-Good organisational skills and an ability to work under pressure

-High levels of accuracy with data entry

-Good general ICT skills

-An ability to make decisions in line with current business processes

-An ability to act with integrity and take ownership of customer service issues through to resolution

Applicants should go to the following website link to apply by clicking the 'apply' button.

The closing date for applications is 20th August 2019.

 

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330070220104989372019-08-08T16:31:13.310Customer Service Advisor

Customer Service Advisor Norwich (1 year maternity cover)

Salary: £competitive, depending on experience

Smurfit Kappa Sheetfeeding are one of the UKs largest producers of corrugated packaging for the Trade. We have a vision of becoming an indispensable partner to our customers delivered through operational excellence and a highly engaged workforce. We are currently looking for a full time Customer Service Advisor to cover maternity leave, within our internal sales team at our Norwich Site.

The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer queries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include:

-Dealing with customer calls as the first point of contact, ensuring the best possible customer service is provided at all times

-Processing customer orders in a timely manner in line with key performance indicators

-Processing customer complaints in line with business processes and ensuring customers are kept up to date

-Developing strong professional relationships with customers and colleagues alike and;

-Identifying opportunities to enhance the customer experience by making service improvement recommendations

To be successful in this role, candidates will need to demonstrate:

-Excellent Communication Skills both oral and written communication skills with a high level of numeracy

-A passion for customer care

-Ability to work as part of a team as well as on their own initiative

-Good organisational skills and an ability to work under pressure

-High levels of accuracy with data entry

-Good general ICT skills

-An ability to make decisions in line with current business processes

-An ability to act with integrity and take ownership of customer service issues through to resolution

Applicants should go to the following website link to apply by clicking the 'apply' button.

The closing date for applications is 20th August 2019.

 

2019-08-21T02:00:38.493 Customer Service Advisor Norwich (1 year maternity cover) Salary: £competitive, depending on experience Smurfit Kappa Sheetfeeding are one of the UKs largest producers of corrugated packaging for the Trade. We have a vision of becoming an indispensable partner to our customers delivered through operational excellence and a highly engaged workforce. We are currently looking for a full time Customer Service Advisor to cover maternity leave, within our internal sales team at our Norwich Site. The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer queries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include: -Dealing with customer calls as the first point of contact, ensuring the best possible customer service is provided at all times -Processing customer orders in a timely manner in line with key performance indicators -Processing customer complaints in line with business processes and ensuring customers are kept up to date -Developing strong professional relationships with customers and colleagues alike and -Identifying opportunities to enhance the customer experience by making service improvement recommendations To be successful in this role, candidates will need to demonstrate: -Excellent Communication Skills both oral and written communication skills with a high level of numeracy -A passion for customer care -Ability to work as part of a team as well as on their own initiative -Good organisational skills and an ability to work under pressure -High levels of accuracy with data entry -Good general ICT skills -An ability to make decisions in line with current business processes -An ability to act with integrity and take ownership of customer service issues through to resolution Applicants should go to the following website link to apply by clicking the apply button. The closing date for applications is 20th August 2019.11per year00000000000IUK_A_NORUKUnited Kingdom243GBP2019-08-20T00:00:000000https://skappa.etalent.net/sk-csa-mat-customer-service-advisor0EuropeUnited KingdomEastNorfolkNorwich3572402Smurfit Kappa Sheetfeeding10Pulham St MaryIP21 4QHDissUKUnited Kingdom3572402_logo_small.jpg0UKUnited KingdomUKUnited Kingdom8Full-time47Temporary70Contract/Project/Casual112Fixed Term108-08-201920-08-201908-08-201920-08-201920-08-201908-08-201920-08-201908-08-201920-08-2019Customer Service Advisor2English3Fluent114960522Customer Advice4ExpertSales114960538Customer care and service4ExpertSales114962994Sales and customer service4ExpertSales913230Customer Service Worker102Admin, Secretarial, PA120Manufacture, Production127Sales139Customer Services362286181
Fishergate
NR3 1SJNorwichUKUnited Kingdom
en-GB

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Job ad details
Published
08-08-2019
Expires
20-08-2019
Job ID
330070220
Jobtype
Full-time
Temporary
Contract/Project/Casual
Fixed Term
Job sector
Admin, Secretarial, PA, Manufacture, Production, Sales, Customer Services