Customer Service Advisor, South East, Essex, Saffron Walden – Jobs24.co.uk
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Customer Service Advisor

Saffron Walden, Essex

Published
28-03-2019
Job ad details
Published
28-03-2019
Expires
18-04-2019
Job ID
329985720
Job type
Full-time
Fixed Term
Salary level
£21,589 - £26,999  per year
Job sector
Admin, Secretarial, PA, IT, Telecoms, Customer Services

UTTLESFORD DISTRICT COUNCIL

Customer Service Advisor
(Career Grade)

Fixed Term Contract until 30 September 2020 Salary Career Grade 4-5 £21,589 - £26,999 per annum
Starting salary £21,589

Are you looking to kick start your career?

Are you a school, college or university leaver?

Are you looking to return to work?

Are you looking for a new challenge and find a new place to work?

Whatever your current circumstances, you could be the next member of Uttlesford District Council's Customer Service Team.

Uttlesford is a thriving predominantly rural District in north-west Essex equal in size to half of Greater London, with international air (Stansted Airport), road and rail networks. With both new development and an historic and rural environment it offers the best quality of life in England and Wales.

We are looking for a Customer Service Advisor on a full time basis (37 hours) based on office opening hours Monday-Thursday 8.30am to 5.00pm AND Friday 8.30am-4.30pm on a fixed term basis ending on 30 September 2020.

The postholder will be part of the Customer Service Team primarily based at our main council offices in Saffron Walden, where we ensure as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction. Enquiries will be dealt with via the telephone and face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and the local community and other partner organisations. Enquiries will be dealt with by using various systems.

We are looking for a good communicator at all levels including telephone, face-to-face and written, who is patient and cheerful and able to work under pressure. Ideally, the candidates will have extensive computer experience (although training will be given). The ability to provide an excellent service to all customers contacting the Council in accordance with the Council's Customer Charter and ensures that a positive image of the Council is conveyed to all customers.

The postholder may be expected at times to work at any of the Customer Service Centres at Saffron Walden, Great Dunmow and Thaxted, so there is a need for the post holder to be flexible. A full clean driving licence is essential along with the ability to travel to these areas, often at short notice.

For an informal discussion regarding this post please contact either Jillma or Alison, Customer Services Supervisors on 01799 510575 or 510300.

The closing date for completed applications is Sunday 21 April 2019. Interviews will be held week commencing 29 April 2019.


CVs will not be accepted.

We positively welcome applicants from all sections of the community. Previous applicants need not apply.

If you are interested in this post, please apply via our online recruitment link which is available on our website by clicking the ''apply via website'' button.

Apply now

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329985720Archant-16257724103764562019-03-28T18:00:36.523Customer Service AdvisorUTTLESFORD DISTRICT COUNCIL

Customer Service Advisor
(Career Grade)

Fixed Term Contract until 30 September 2020 Salary Career Grade 4-5 £21,589 - £26,999 per annum
Starting salary £21,589

Are you looking to kick start your career?

Are you a school, college or university leaver?

Are you looking to return to work?

Are you looking for a new challenge and find a new place to work?

Whatever your current circumstances, you could be the next member of Uttlesford District Council's Customer Service Team.

Uttlesford is a thriving predominantly rural District in north-west Essex equal in size to half of Greater London, with international air (Stansted Airport), road and rail networks. With both new development and an historic and rural environment it offers the best quality of life in England and Wales.

We are looking for a Customer Service Advisor on a full time basis (37 hours) based on office opening hours Monday-Thursday 8.30am to 5.00pm AND Friday 8.30am-4.30pm on a fixed term basis ending on 30 September 2020.

The postholder will be part of the Customer Service Team primarily based at our main council offices in Saffron Walden, where we ensure as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction. Enquiries will be dealt with via the telephone and face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and the local community and other partner organisations. Enquiries will be dealt with by using various systems.

We are looking for a good communicator at all levels including telephone, face-to-face and written, who is patient and cheerful and able to work under pressure. Ideally, the candidates will have extensive computer experience (although training will be given). The ability to provide an excellent service to all customers contacting the Council in accordance with the Council's Customer Charter and ensures that a positive image of the Council is conveyed to all customers.

The postholder may be expected at times to work at any of the Customer Service Centres at Saffron Walden, Great Dunmow and Thaxted, so there is a need for the post holder to be flexible. A full clean driving licence is essential along with the ability to travel to these areas, often at short notice.

For an informal discussion regarding this post please contact either Jillma or Alison, Customer Services Supervisors on 01799 510575 or 510300.

The closing date for completed applications is Sunday 21 April 2019. Interviews will be held week commencing 29 April 2019.


CVs will not be accepted.

We positively welcome applicants from all sections of the community. Previous applicants need not apply.

If you are interested in this post, please apply via our online recruitment link which is available on our website by clicking the ''apply via website'' button.

UTTLESFORD DISTRICT COUNCIL Customer Service Advisor (Career Grade) Fixed Term Contract until 30 September 2020 Salary Career Grade 4-5 £21,589 - £26,999 per annum Starting salary £21,589 Are you looking to kick start your career? Are you a school, college or university leaver? Are you looking to return to work? Are you looking for a new challenge and find a new place to work? Whatever your current circumstances, you could be the next member of Uttlesford District Council s Customer Service Team. Uttlesford is a thriving predominantly rural District in north-west Essex equal in size to half of Greater London, with international air (Stansted Airport), road and rail networks. With both new development and an historic and rural environment it offers the best quality of life in England and Wales. We are looking for a Customer Service Advisor on a full time basis (37 hours) based on office opening hours Monday-Thursday 8.30am to 5.00pm AND Friday 8.30am-4.30pm on a fixed term basis ending on 30 September 2020. The postholder will be part of the Customer Service Team primarily based at our main council offices in Saffron Walden, where we ensure as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction. Enquiries will be dealt with via the telephone and face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and the local community and other partner organisations. Enquiries will be dealt with by using various systems. We are looking for a good communicator at all levels including telephone, face-to-face and written, who is patient and cheerful and able to work under pressure. Ideally, the candidates will have extensive computer experience (although training will be given). The ability to provide an excellent service to all customers contacting the Council in accordance with the Council s Customer Charter and ensures that a positive image of the Council is conveyed to all customers. The postholder may be expected at times to work at any of the Customer Service Centres at Saffron Walden, Great Dunmow and Thaxted, so there is a need for the post holder to be flexible. A full clean driving licence is essential along with the ability to travel to these areas, often at short notice. For an informal discussion regarding this post please contact either Jillma or Alison, Customer Services Supervisors on 01799 510575 or 510300. The closing date for completed applications is Sunday 21 April 2019. Interviews will be held week commencing 29 April 2019. CVs will not be accepted. We positively welcome applicants from all sections of the community. Previous applicants need not apply. If you are interested in this post, please apply via our online recruitment link which is available on our website by clicking the apply via website button.HERCA31121589.000026999.0000per year00000000000aUK_A_NORUKUnited Kingdom243GBP2019-04-18T00:00:000000http://www.uttlesford.gov.uk/jobs0EuropeUnited KingdomSouth EastEssexSaffron Walden2830044Uttlesford District Council (Recruitment)01UKUnited Kingdom2830044_logo_small.jpg0UKUnited KingdomUKUnited Kingdom8Full-time112Fixed Term11.50028-03-201918-04-201928-03-201918-04-20192English3Fluent114960522Customer Advice4ExpertSales114960538Customer care and service4ExpertSales114962994Sales and customer service4ExpertSales913230Customer Service Worker102Admin, Secretarial, PA130IT, Telecoms139Customer Services347661130UKUnited KingdomUKUnited Kingdomen-GB

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Job ad details
Published
28-03-2019
Expires
18-04-2019
Job ID
329985720
Jobtype
Full-time
Fixed Term
Salary level
£21,589 - £26,999  per year
Job sector
Admin, Secretarial, PA, IT, Telecoms, Customer Services
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