Customer Service Advisor, South East, Essex, Saffron Walden – Jobs24.co.uk
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Customer Service Advisor

Saffron Walden, Essex

Published
19-03-2018
Job ad details
Published
19-03-2018
Expires
06-04-2018
Job ID
329772959
Job type
Full-time
Permanent
Job sector
Customer Services

UTTLESFORD DISTRICT COUNCIL Customer Service Advisor x2


(Career Grade) Salary Career Grade 4-5 £20,661 - £25,951 per annum Starting salary £20,661


Are you looking to kick start your career?
You may be a school, college or university leaver
You may be looking to return to work
You may be looking for a new challenge and find a new place to work
Whatever your current circumstances, you could be the next member of Uttlesford District Council's Customer Service Team.


Uttlesford is a thriving predominantly rural District in north-west Essex equal in size to half of Greater London, with international air (Stansted Airport), road and rail networks. With both new development and an historic and rural environment it offers the best quality of life in England and Wales.


We are looking for two Customer Service Advisors on a full time basis (37 hours) based on office opening hours 8.30am to 5.00pm.


The postholders will be part of the Customer Service Team, ensuring that as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction. Enquiries will be dealt with via the telephone and face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and the local community and other partner organisations. Enquiries will be dealt with by using various systems.


We are looking for a good communicator at all levels including telephone, face-to-face and written, who is patient and cheerful and able to work under pressure. Ideally, the candidates will have extensive computer experience (although training will be given). The ability to provide an excellent service to all customers contacting the Council in accordance with the Council's Customer Care Standards and ensures that a positive image of the Council is conveyed to all customers.


The postholders will be expected to work at any of the Customer Service Centres at Saffron Walden, Great Dunmow and Thaxted, so there is a high demand for the post holder to be flexible. A full clean driving licence is essential along with the ability to travel to these areas, often at short notice.


For an informal discussion regarding this post please contact Denise Greenwood, Customer Services Manager on 01799 510300.


If you are interested in this post please ring our 24-hour recruitment answerphone on 01799 510666 quoting the reference GCE001 for an application form and information pack. Or alternatively visit our website at www.uttlesford.gov.uk to download application details and supporting information.

The closing date for completed applications is Friday, 6 April by 12 Noon.
Interviews will be held on Wednesday, 18 April 2018.
CVs will not be accepted.
We positively welcome applicants from all sections of the community.
Previous applicants need not apply.

Apply now

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Job ad details
Published
19-03-2018
Expires
06-04-2018
Job ID
329772959
Jobtype
Full-time
Permanent
Job sector
Customer Services