Client Co-ordinator, East, Norfolk, Norwich – Jobs24.co.uk
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Client Co-ordinator

Emotionalskills

Norwich, Norfolk

Published
27-02-2018
Job ad details
Published
27-02-2018
Expires
16-03-2018
Job ID
329767909
Job type
Part-time
Permanent
Job sector
Admin, Secretarial, PA, Call Centres, Sales, IT, Telecoms, Customer Services

Part Time Client Co-ordinator

We are a small, growing, friendly counselling organisation seeking a Client Co-ordinator.  

As Client Co-ordinator you will perform key administrative tasks at Emotionalskills Limited.  You will ensure that contact with prospective clients is professional, confidential, client appointments are arranged in a timely manner, and communication shows empathy and sensitivity at all times. 

With strong customer service experience, you will:

  • receive telephone calls, text messages, and emails from prospective clients 

  • arrange Initial Consultation appointments

  • assign prospective clients to Therapists

  • update and monitor the Therapists daily and weekly diary system

  • ensure follow up appointments are actively but appropriately sought, subject to clinical need.

IT literate (working with Excel, Word, Calendars, Databases), you will work flexibly from home, submitting daily reports on client contact and appointments arranged. Attendance at regular meetings in Norwich (NR2) will be required.

We offer a competitive salary and flexible working arrangement. It is expected that the role will require 2 hours work per day, totalling 10 hours per week, on a 52 week basis. The Annual Leave allowance is 5.6 weeks per annum pro-rata.

Qualifications and Education Requirements

  • Degree level education desirable

  • Minimum of GCSE Level Maths and English

  • Good IT knowledge

  • Articulate in both verbal and written communication

Preferred Skills

  • Administration

  • Excellent Record Keeping

  • Time Management

  • Sales

  • Tele-Sales

  • Customer Service 

  • Confidentiality

To apply, please click the 'apply via website' button.
The closing date for applications is Friday 16th March 2018.

 

 

Apply now

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Job ad details
Published
27-02-2018
Expires
16-03-2018
Job ID
329767909
Jobtype
Part-time
Permanent
Job sector
Admin, Secretarial, PA, Call Centres, Sales, IT, Telecoms, Customer Services