Business Support Advisor (6 month contract), East, Norfolk, Norwich – Jobs24.co.uk
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Business Support Advisor (6 month contract)

Norwich, Norfolk

Published
13-02-2020
Job ad details
Published
13-02-2020
Expires
12-03-2020
Job ID
330177401
Job type
Full-time
Fixed Term
Salary level
£20,000  per year
Job sector
Accounting and Finance, Admin, Secretarial, PA, IT, Telecoms, Management & Business, Customer Services

This is a 6-month contract for a Business Support Advisor. You will be working in our busy Finance team dealing with all incoming queries and chasing outstanding payments. You will need to have excellent customer service skills with the confidence to speak to customers as you are often handling complicated or difficult issues.

You will log all the incoming queries that are raised via email or phone and then make notes as to how you have resolved the issue. Sometimes you will have to speak to teams internally or perhaps look into their account to provide them with further information.

The credit control (chasing payments) aspect is about making calls to customers who have outstanding invoices and finding out when they are able to make the payments, what they need to be able to do that and keeping on top of these arrears with regular chasing and updates.

We will provide you with training on the databases you will use and how to deal with all the queries and effectively chase payments, but it is essential that you have the following skills and experience: 

  • Telephone-based customer service skills 
  • Experience of making outbound calls to businesses 
  • Strong attention to detail 
  • Worked in a deadline-focused role previously 
  • Confident communication skills 
  • Proficient database, Excel and keyboard skills 
  • Fast-paced, accurate admin skills 


SALARY AND BENEFITS
 

  • Salary £20k + £100 per month bonus potential 
  • Full 25 days paid holiday + statutory bank holidays 
  • Annual volunteer day 
  • Cycle to Work scheme 
  • Archant Gold matched charity fundraising 
  • Give as You Earn tax-free charity giving scheme 


WHAT NEXT?
 

If you are interested in applying for this position, please click the "apply via email" button and send your CV.

Please note that if you have not been invited in for an interview within two weeks of your application, then you can assume on this occasion that you have been unsuccessful. 

 

Apply now

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3301774012020-02-13T14:50:38.520Business Support Advisor (6 month contract)

This is a 6-month contract for a Business Support Advisor. You will be working in our busy Finance team dealing with all incoming queries and chasing outstanding payments. You will need to have excellent customer service skills with the confidence to speak to customers as you are often handling complicated or difficult issues.

You will log all the incoming queries that are raised via email or phone and then make notes as to how you have resolved the issue. Sometimes you will have to speak to teams internally or perhaps look into their account to provide them with further information.

The credit control (chasing payments) aspect is about making calls to customers who have outstanding invoices and finding out when they are able to make the payments, what they need to be able to do that and keeping on top of these arrears with regular chasing and updates.

We will provide you with training on the databases you will use and how to deal with all the queries and effectively chase payments, but it is essential that you have the following skills and experience: 

  • Telephone-based customer service skills 
  • Experience of making outbound calls to businesses 
  • Strong attention to detail 
  • Worked in a deadline-focused role previously 
  • Confident communication skills 
  • Proficient database, Excel and keyboard skills 
  • Fast-paced, accurate admin skills 


SALARY AND BENEFITS
 

  • Salary £20k + £100 per month bonus potential 
  • Full 25 days paid holiday + statutory bank holidays 
  • Annual volunteer day 
  • Cycle to Work scheme 
  • Archant Gold matched charity fundraising 
  • Give as You Earn tax-free charity giving scheme 


WHAT NEXT?
 

If you are interested in applying for this position, please click the "apply via email" button and send your CV.

Please note that if you have not been invited in for an interview within two weeks of your application, then you can assume on this occasion that you have been unsuccessful. 

 

2020-03-02T10:52:18.610 This is a 6-month contract for a Business Support Advisor. You will be working in our busy Finance team dealing with all incoming queries and chasing outstanding payments. You will need to have excellent customer service skills with the confidence to speak to customers as you are often handling complicated or difficult issues. You will log all the incoming queries that are raised via email or phone and then make notes as to how you have resolved the issue. Sometimes you will have to speak to teams internally or perhaps look into their account to provide them with further information. The credit control (chasing payments) aspect is about making calls to customers who have outstanding invoices and finding out when they are able to make the payments, what they need to be able to do that and keeping on top of these arrears with regular chasing and updates. We will provide you with training on the databases you will use and how to deal with all the queries and effectively chase payments, but it is essential that you have the following skills and experience: Telephone-based customer service skills Experience of making outbound calls to businesses Strong attention to detail Worked in a deadline-focused role previously Confident communication skills Proficient database, Excel and keyboard skills Fast-paced, accurate admin skills SALARY AND BENEFITS Salary £20k £100 per month bonus potential Full 25 days paid holiday statutory bank holidays Annual volunteer day Cycle to Work scheme Archant Gold matched charity fundraising Give as You Earn tax-free charity giving scheme WHAT NEXT? If you are interested in applying for this position, please click the apply via email button and send your CV. Please note that if you have not been invited in for an interview within two weeks of your application, then you can assume on this occasion that you have been unsuccessful.1120000.0000per year10000000000IUK_A_NORUKUnited Kingdom243GBP2020-03-12T00:00:0000010EuropeUnited KingdomEastNorfolkNorwich2114547Archant Ltd00UKUnited Kingdom2114547_logo_small.jpg0employment@archant.co.ukUKUnited KingdomUKUnited Kingdom8Full-time112Fixed Term113-02-202012-03-202013-02-202012-03-202012-03-202013-02-202012-03-202013-02-202012-03-2020Business Support Advisor (6 month contract)2English3Fluent11489Master Unlimited Certificate of Competency14Transport & Logistics106Certificate16Accounts2Some experienceFinance & Accounting34Payroll/Wages/Salary2Some experienceOffice/Administration35Archiving/filing, administration2Some experienceOffice/Administration114962794Accounts payable2Some experienceFinance & Accounting114962952Accounts receivable2Some experienceFinance & Accounting412105Accounts Assistant101Accounting and Finance102Admin, Secretarial, PA130IT, Telecoms132Management & Business139Customer Services323933590UKUnited Kingdomen-GB

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Job ad details
Published
13-02-2020
Expires
12-03-2020
Job ID
330177401
Jobtype
Full-time
Fixed Term
Salary level
£20,000  per year
Job sector
Accounting and Finance, Admin, Secretarial, PA, IT, Telecoms, Management & Business, Customer Services