1st Line Support - Birmingham, West Midlands, Birmingham – Jobs24.co.uk
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1st Line Support - Birmingham

bct resourcing

Birmingham

Published
01-10-2019
Job ad details
Published
01-10-2019
Expires
28-10-2019
Job ID
LJA-76072638
Job type
Permanent
Full-time
Salary level
£30,000 - £33,000  per year
Job sector
IT, Telecoms

Position: IT 1st Line Support
Location: Birmingham
Salary: £30000 - £33000 per annum

Our client is looking to recruit a 1st Line Support to be based in Birmingham.

The Role & Responsibilities:

Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
Ensure all calls are logged into the help desk system and progress notes are added to all calls
Proactively managing problem calls through to completion in a timely basis
Proactively working to improve internal processes
Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.
Great customer service skills.
Strong knowledge of Microsoft operating systems with emphasis on Windows.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.

Apply now

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LJA-76072638Archant-jobg8-7637008382019-10-01T00:00:001st Line Support - BirminghamPosition: IT 1st Line Support
Location: Birmingham
Salary: £30000 - £33000 per annum

Our client is looking to recruit a 1st Line Support to be based in Birmingham.

The Role & Responsibilities:

Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
Ensure all calls are logged into the help desk system and progress notes are added to all calls
Proactively managing problem calls through to completion in a timely basis
Proactively working to improve internal processes
Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.
Great customer service skills.
Strong knowledge of Microsoft operating systems with emphasis on Windows.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.
NULL0NULL1030000.000033000.0000per year0IUK_A_NORUKUnited Kingdom243GBP2019-10-28T00:00:000000https://www.jobg8.com/Traffic.aspx?sABPN9fvy%2b%2fBb9MTHbsQwQeEuropeUnited KingdomWest MidlandsBirmingham2250754bct resourcing11UKUnited Kingdom0362935372
UKUnited Kingdom
46Permanent8Full-timeNULL1.501130IT, Telecoms362935372UKUnited Kingdomen-GB

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Job ad details
Published
01-10-2019
Expires
28-10-2019
Job ID
LJA-76072638
Jobtype
Permanent
Full-time
Salary level
£30,000 - £33,000  per year
Job sector
IT, Telecoms