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Customer Services Supervisor

Ely, Cambridgeshire

Published
31-01-2019
Job ad details
Published
31-01-2019
Expires
14-02-2019
Job ID
LJA-70247223
Jobtype
Full-time
Permanent
Job sector
Customer Services

Customer Services Supervisor
Location: Littleport, Ely, Cambridgeshire - CB6 1SE
Salary: Competitive, DOE
Contract: Permanent, Full time
Omega Diagnostics Ltd are a manufacturer and service provider of Food Intolerance, Health & Wellbeing and Autoimmune Disease products. Based in Littleport, Cambridgeshire (soon to be relocated to Ely, Cambridgeshire), we export to over 80 countries worldwide as well as servicing the UK.
We currently have an opening for an experienced Customer Services Supervisor who will be responsible for the supervision and day to day running of a small but busy Customer Services team.
Job Purpose:
Ensuring excellent customer service at Omega by supervising and training the Customer Service team at Littleport site to ascertain that processing of customer orders, their freight arrangements and timely delivery including effective communication with internal and external customers is carried out to a high level of professionality
Key Tasks to be performed by the Assistant Customer Services Supervisor will include: -
• Supervising the Customer Service team at Littleport
• Ensure an excellent level of Customer Service with efficient communication is provided to internal and external customers regarding orders, availability and other related subjects
• Train and develop team members to achieve their best performance
• Support team and keep staff informed and included, promote team within the company
• Conduct One-To-Ones and Performance Development Reviews with staff
• Ensure documentation and Customer Specifications are kept up to date
• Make sure Standard Operating Procedures are reflecting the actual process
• Identify and measure Key Performance Indicators and compile records of these
• Find solutions for complex issues
• Identify requirements for process improvements and implement changes.
Logistics:
• Take ownership of all freight related logistic requirements by liaising with couriers and freight forwarders, obtaining quotes and deciding most suitable way of transport
• Awareness of and driving to cost efficient solutions in the logistics sector
• Ensure compliance with the company quality policies, procedures and health and safety.
Knowledge & Skills Required (Person Spec)
Applicants should have previous supervisory (or junior management) experience in a customer services environment. Experience with exports, export documentation and logistics is also required.
Essential:
• Experience in team leadership and supervision
• Strong customer focus and excellent customer service skills
• Effective communicator at all levels with high level of written and spoken English
• Experience in freight logistic procedures, in dealing with forwarders and courier services and obtaining and evaluating freight quotes
• Experience with exports, export documentation
• Competent in working independently, planning and delegating workload in a busy environment, working to tight deadlines
• Computer literate (Windows Word, Excel, Outlook, PowerPoint).
Desirable:
• Educated SVQ 3 level (or equivalent) with good grades in English and Maths.
• Experience using Q-Pulse and LIM systems.
• Knowledge/experience with SAGE or equivalent ERP system.
• Attention to detail and exceptional problem-solving skills.
Personal Qualities:
Other qualities:
* Ability to supervise a team and train and develop staff to their best capability
* Excellent motivational and training skills
* Making decisions in a timely and positive manner
* Setting high standards and leading by example
* Patient & enthusiastic
* Pro-actively driving forward to solutions
Our core values:
* Customer Focus: takes responsibility for customer satisfaction and looks to drive improvement
* Accountability: actively asks “what more can I do”
* Collaboration: supports colleagues, clear communication and celebrates success
* Respect & Honesty: open and transparent, treats others well and builds trust with others
Due to the volume of applications we are unable to respond to all applications. If you do not hear from us in four weeks please assume that your application has been unsuccessful.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please

Apply now

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Job ad details
Published
31-01-2019
Expires
14-02-2019
Job ID
LJA-70247223
Jobtype
Full-time
Permanent
Job sector
Customer Services