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HELPDESK ASSISTANT

University of East Anglia

Norwich, Norfolk

Published
12-09-2018
Job ad details
Published
12-09-2018
Expires
26-09-2018
Job ID
329877743
Jobtype
Fixed Term
Job sector
IT, Telecoms


Estates and Facilities Division

 

HELPDESK ASSISTANT Ref: SC3405

 18 months Fixed-Term

£19,202 to £21,414

 

 

The Estates and Facilities Division has over 500 colleagues providing facilities services to support the University community. We are looking for a flexible, highly customer focused team player to join our Helpdesk team, who are the focal point for Estates customers.

 

Fast, efficient and accurate at high volume data entry, you will manage customer expectations and ensure all communications with the Helpdesk are received, recorded and raised with appropriate personnel for action.  As well as logging and assigning work tasks to our maintenance resources, you will take responsibility for following up on any issues and ensuring customers are updated and satisfied with the resolution. You must be able to form good working relationships and be passionate about providing excellent customer service to everyone.

You will have a minimum of 5 GCSEs grade A-C or equivalent, be organised and methodical and have experience in using software to log reports and issue work tasks. Ideally you will have a customer service qualification or related experience and a background in a facilities management environment, and be able to fulfil all essential elements of the person specification.

The post is full-time, Monday to Friday, 08:30 16:30.

 

Closing Date: 26 September 2018.

 

To apply for this vacancy, please follow the online instructions by clicking APPLY to be redirected to our website.

The University is a Bronze Athena Swan Award holder, currently working towards Silver.

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Jobs from this employer

University of East Anglia
£22,017 - £25,482 pro rata

University of East Anglia
£19,202 - £21,414 per year

University of East Anglia
£22,017 - £25,482 per year

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Job ad details
Published
12-09-2018
Expires
26-09-2018
Job ID
329877743
Jobtype
Fixed Term
Job sector
IT, Telecoms
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