The post-holder is responsible for the following key deliverables and accountabilities:

Forming a culture of exceptional customer service by creating an environment that's friendly, informative and fun.
Welcome visitors and support your Team Leader in dealing with customer enquiries and complaints.
Invigilate Gallery spaces and engage with visitors, interpreting our stories, history and collections.
Above all, it is essential that you can work flexibly across the seven days of the week including weekends, evenings and Bank Holidays and that you have a flexible attitude to supporting our operation and working in different areas of it at short notice.
Working collaboratively with colleagues across departments to achieve TAP's organisational objectives
Maintain excellent relationships with your team, including a large team of volunteers and with our visitors
Working with H&S team, report risks and hazards in the workplace
Lead evacuations and emergency procedures, 1. The social environment: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive

An understanding and commitment to the Auckland Project and its core purpose / mission
Experience of relating to members of the public with strong customer service skills
Ability to work in a fast-paced environment
Ability to deal with complaints and enquiries in a friendly, warm and professional manner
Actively promote Bishop's Key and Bishop's Key Plus products to all visitors. Ensure all visitors have a memorable and positive experience while also raising awareness of available products and events.
Physically able to use an evacuation chair in the event of an emergency (full training will be given)
Experience of a similar role in a visitor attraction / museum / gallery or customer care environment with a culture of exceptional customer service
Experience of working with volunteers
Experience of using till systems and EPOS software
A demonstrable interest in history, the arts, culture or heritage.
Brilliant communicator and team player
Enthusiastic, motivated and friendly
Flexible and quick to adapt to different working environments/tasks
Resilient and responds positively to change

2 Heritage / Culture / Library jobs in Lamesley, Gateshead